Rona

1. Community
2. Support Forum
3. how can I downgrade - nobody is telling me

Hi Daisuke,  Welcome to Box Community and glad to help! Kindly get in touch with our Cancellation team via cancel@box.com. A member of our team will be in touch shortly and please keep an eye out. ...

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• Rona
• March 13, 2024 19:54
• Edited
• 0 votes

1. Community
2. Support Forum
3. Space usage incorrect

Hi Lou,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• March 13, 2024 19:45
• 0 votes

1. Community
2. Support Forum
3. Cancel Trial

Hi Vivan,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 13, 2024 19:43
• 0 votes

1. Community
2. Support Forum
3. Signed up for trial but was immediately charged for full year

Hi Ron,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 13, 2024 19:42
• 0 votes

1. Community
2. Support Forum
3. Cannot login to BOX with iphone

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 13, 2024 19:09
• 0 votes

1. Community
2. Support Forum
3. Cancel My Trial Subscription

Hi Robert,  Welcome to Box Community and glad to help!  You can reach out to our Cancellation team via cancel@box.com and a member of our team will be in touch. Thanks for posting! 

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• Rona
• March 13, 2024 19:07
• 0 votes

1. Community
2. Support Forum
3. Box Drive folder--Box-Box can not be accessed by VBA in Mac

Hi there,  Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  Tha...

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• Rona
• March 13, 2024 19:05
• 0 votes

1. Community
2. Support Forum
3. Unable to add user

Hi Jamie, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 13, 2024 19:02
• 0 votes

1. Community
2. Support Forum
3. My Box account shows nearly full status but it is not correct

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 13, 2024 19:01
• 0 votes

1. Community
2. Support Forum
3. Storage is not full, but is showing as full

Hi Louis-Jose, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if...

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• Rona
• March 13, 2024 18:14
• 0 votes