Rona

1. Community
2. Support Forum
3. Default From Settings for File Request Links

Hi Daniel,  Welcome to Box Community and glad to assist!  You can apply default custom branding for your file request link, here are the steps.  To apply default custom branding to new File Request...

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• Rona
• March 12, 2024 19:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. The file version is reverted.

Hi there,  Welcome to Box Community and glad to assist! Looks like you're asking about a collaborated file. At this rate, it's best to communicate your query with the file owner.  Let us know if yo...

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• Rona
• March 12, 2024 19:33
• 0 votes

1. Community
2. Support Forum
3. Unable to Upload Files / Tasks Error Message

Hi David,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. If the issue persist, please let us know in this forum.  We'd love to further ass...

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• Rona
• March 12, 2024 19:22
• 0 votes

1. Community
2. Support Forum
3. Preview does not load and file(s) cannot be downloaded

Hi Peter,    Welcome to Box Community and glad to assist!   This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created th...

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• Rona
• March 12, 2024 19:20
• 0 votes

1. Community
2. Support Forum
3. Broken links that we cannot access anymore (sensitive information)

Hi Yuta,  Welcome to Box Community and glad to assist! Are you getting an error with your shared link? If so, kindly attach a screenshot in this thread for a closer look.  We'd love to further assist!

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• Rona
• March 12, 2024 19:17
• 0 votes

1. Community
2. Support Forum
3. Please Close My Account

Hi there, Welcome to Box Community and glad to assist!  Note You cannot cancel an individual (personal, free) account. You can only delete it. Click your account avatar in the upper right, and t...

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• Rona
• March 12, 2024 17:44
• 0 votes

1. Community
2. Support Forum
3. To fetch group members for shared folder

Hi Dipti, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 12, 2024 17:42
• 0 votes

1. Community
2. Support Forum
3. How to change email

Hi there,  Welcome to Box Community and glad to assist!  To change your primary Box email address, you should start by adding your new email as your secondary email on Box.  Here's the complete ste...

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• Rona
• March 12, 2024 17:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. I want a refund

Hi Benito,  Welcome to Box Community and glad to assist!  Kindly get in touch with our Cancellation team to help address your query. To do so, you can submit an email through cancel@box.com. Thanks...

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• Rona
• March 12, 2024 17:34
• 0 votes

1. Community
2. Support Forum
3. Requesting $540 refund for wrongful Charge

Hi Cheyenne,  Welcome to Box Community and glad to assist! Looks like you're currently signed to a free personal account. By any chance, are you referring to a different Box account? If so, kindly ...

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• Rona
• March 12, 2024 17:31
• Edited
• 0 votes