Rona

1. Community
2. Support Forum
3. Invalid Email Error

Hi Rachell, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 07, 2024 20:22
• 0 votes

1. Community
2. Support Forum
3. Missing "Cell" Information when Downloaded

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 07, 2024 20:18
• 0 votes

1. Community
2. Support Forum
3. Owner of the folder has left company

Hi Melanie,  Welcome to Box Community and glad to help! Please note that it's only the folder owner who can initiate the transfer folder ownership.  Thanks for posting!

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• Rona
• March 07, 2024 20:17
• 0 votes

1. Community
2. Support Forum
3. Space allocation incorrect

Hi Timothy, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• March 07, 2024 19:57
• 0 votes

1. Community
2. Support Forum
3. Adding New Managed User

Hi Austin, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you need additional assistance.  We'd love to furthe...

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• Rona
• March 07, 2024 16:55
• 0 votes

1. Community
2. Support Forum
3. Storage count

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 07, 2024 16:53
• 0 votes

1. Community
2. Support Forum
3. User already exists but not attached to any enterprise

Hi Daniel, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 07, 2024 16:52
• 0 votes

1. Community
2. Support Forum
3. Unable to download Excel files from Box folder

Hi Jim,  Welcome to Box Community and glad to help! Upon checking your Box account, it seems that you're only working on your shared folders. Kindly reach out to the file/folder owner and ensure yo...

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• Rona
• March 07, 2024 16:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need to Disable 2-Factor Authentication

Hi Casey, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you need additional assistance.  We'd love to further...

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• Rona
• March 07, 2024 16:38
• 0 votes

1. Community
2. Support Forum
3. My account is way off on how much space I am using NEED HELP to clear it

Hi Lori, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Let us know in this forum if you need additional assistance.  We'd love to further ...

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• Rona
• March 07, 2024 16:36
• 0 votes