Rona

1. Community
2. Support Forum
3. 2 factor authentication

Hi Manami,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 04, 2024 19:34
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 04, 2024 19:33
• 0 votes

1. Community
2. Support Forum
3. Locked out of my Box account dues to MFA

Hi Omkar,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 04, 2024 19:31
• 0 votes

1. Community
2. Support Forum
3. Missing Files

Hi Tony, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

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• Rona
• March 04, 2024 19:24
• 0 votes

1. Community
2. Support Forum
3. Wrong usage space - script needed

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 04, 2024 19:22
• 0 votes

1. Community
2. Support Forum
3. Box Drive using a huge amount of Cache 3.7 TB !!

Hi Jeff, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 04, 2024 16:44
• 0 votes

1. Community
2. Support Forum
3. Out Of Storage

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 04, 2024 16:42
• 0 votes

1. Community
2. Support Forum
3. Lost Folders

Hi Lee,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 04, 2024 15:10
• 0 votes

1. Community
2. Support Forum
3. My storage is higher than what I have in it

Hi Cassie, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• March 04, 2024 15:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive not synching

Hi Jerry, Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  Than...

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• Rona
• March 04, 2024 14:51
• 0 votes