Rona

1. Community
2. Support Forum
3. Changing from editor to co-owner

Hi Natacha,  Welcome to Box Community and glad to help!  You should reach out to the folder/file owner to modify your permission from Editor to Co-Owner.  Thanks for posting! 

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• Rona
• March 01, 2024 20:36
• 0 votes

1. Community
2. Support Forum
3. Shorter URL

Hi Andi,  Welcome to Box Community and glad to help!  You may customize your Shared Link URL, the custom ending to the link must be between twelve and thirty characters, and can use letters, number...

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• Rona
• March 01, 2024 20:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to Change Primary Email Address

Hi Kristel, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• March 01, 2024 16:41
• 0 votes

1. Community
2. Support Forum
3. 2.8 GB of 10 GB used but my BOX is Empty!

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• March 01, 2024 16:40
• 0 votes

1. Community
2. Support Forum
3. ライセンス枠を減らしたい

Hi there,  Welcome to Box Community and glad to help!  Kindly reach out to our Cancellation team through cancel@box.com to reduce your licenses.  Thanks for posting!

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• Rona
• March 01, 2024 16:39
• -1 votes

1. Community
2. Support Forum
3. Folders and Files Report not showing all existing files in a folder

Hi Charon, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• March 01, 2024 16:36
• 0 votes

1. Community
2. Support Forum
3. There was a problem while completing your request. Please try again.

Hi Tamlyn,  Welcome to Box Community and glad to help!  Here's our recommended troubleshooting steps for your invitation error.  Updating your browser to the latest version Clearing your browser's...

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• Rona
• February 29, 2024 23:26
• 0 votes

1. Community
2. Support Forum
3. I lost access to a Box folder in which I was listed as co-owner, where the owner just separated from IBM (yesterday). How do i get access back?

Hi Pradip,  Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist!

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• Rona
• February 29, 2024 23:03
• 0 votes

1. Community
2. Support Forum
3. how do i figure out admin

Hi Mandi,  Welcome to Box Community and glad to help!  Seems that you're currently subscribed to an individual account. Note that we only have Box Administrator for Business Starter accounts and ab...

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• Rona
• February 29, 2024 23:00
• 0 votes

1. Community
2. Support Forum
3. password update

Hi Henry,  Welcome to Box Community and glad to help!  Please reset your password using these steps:  Visit https://app.box.com/reset and enter the email address associated with your Box accoun...

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• Rona
• February 29, 2024 22:26
• Edited
• 0 votes