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Tamlyn Samuels

• February 29, 2024 17:53

Massively struggling trying to share a document with a group of users. currently only sharing with 25 and need to invite another 30 approx. Every time i try to add somebody i just get this message: 'There was a problem while completing your request. Please try again.' 

Can a box support visor please look into this? Thanks  

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• 

  Rona

  • February 29, 2024 23:26

  Hi Tamlyn, 

  Welcome to Box Community and glad to help! 

  Here's our recommended troubleshooting steps for your invitation error. 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
    
    • Chrome, Edge, Firefox, Safari
  • You may also try sending your invitation in batches.

  Hope it works! 

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