Rona

1. Community
2. Support Forum
3. About two-step authentication

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 21, 2024 13:40
• 0 votes

1. Community
2. Support Forum
3. Cannot change password when signed in through Google.

Hi Tracy, Welcome to Box Community and glad to help!  Please change your password by using these steps.  Visit https://app.box.com/reset and enter the email address associated with your Box accoun...

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• Rona
• February 20, 2024 23:34
• 0 votes

1. Community
2. Support Forum
3. While downloading the zip archive, the .zip extension is not present in the folder.

Hi Samir,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 20, 2024 23:29
• 0 votes

1. Community
2. Support Forum
3. Allow ONLY PDF Uploads

Hi Charles, Welcome to Box Community and glad to assist!  As of this message, Box does not have this feature where we can limit uploaders to a certain file type.  Sorry for the limitation and we'd ...

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• Rona
• February 20, 2024 23:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box drive not working

Hi there,  Welcome to Box Community and glad to help! Can you make sure that your Box Drive application is up to date?  When an update becomes available, Drive displays a system notification to inf...

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• Rona
• February 20, 2024 23:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upload Limit

Hi John,  Welcome to Box Community and glad to assist!  Each users has 1TB per month to upload and download files in box.com across all plans.  For more details, you can also visit this article Und...

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• Rona
• February 20, 2024 23:07
• 0 votes

1. Community
2. Support Forum
3. I cant view or play any file and unable to download same with the box app

Hi Agustin, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 20, 2024 22:28
• 0 votes

1. Community
2. Support Forum
3. retrieved my deleted files

Hi there,  Welcome to Box Community and glad to assist!  To retrieve your deleted files, you can navigate to your trash in box.com.  Notes: When items are deleted from a collaboration folder, both...

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• Rona
• February 20, 2024 22:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. Create Task from Google Doc

Hi Ian, Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist! 

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• Rona
• February 20, 2024 21:35
• 0 votes

1. Community
2. Support Forum
3. Unable to change password with Gmail SSO

Hi Shaikh,  Welcome to Box Community and glad to help!  Please change your password by using these steps.  Visit https://app.box.com/reset and enter the email address associated with your Box acco...

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• Rona
• February 20, 2024 21:33
• 1 vote