Rona

1. Community
2. Support Forum
3. Need the verify email sent again

Hi Diane,  Welcome to Box Community and glad to assist!  To generate a new link and setup your Box password, please follow these steps.  To reset the password for your Box account, follow this proc...

• View comment
• Rona
• February 20, 2024 20:44
• 0 votes

1. Community
2. Support Forum
3. is there a way to restrict access to other folder in a directory

Hi Rocco, Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist! 

• View comment
• Rona
• February 20, 2024 20:42
• 0 votes

1. Community
2. Support Forum
3. How do I cancel my Box subscription and get a refund?

Hi Lindsey, Welcome to Box Community and glad to assist!  In order to cancel your Box subscription please contact our Cancellation team through cancel@box.com. Rest assured that a member of our tea...

• View comment
• Rona
• February 20, 2024 20:18
• 0 votes

1. Community
2. Support Forum
3. Cancel my free trial before charges are incurred

Hi Niamh, Welcome to Box Community and glad to assist!  In order to cancel your Box subscription please contact our Cancellation team through cancel@box.com. Rest assured that a member of our team ...

• View comment
• Rona
• February 20, 2024 20:16
• 0 votes

1. Community
2. Support Forum
3. Cancel my subscription

Hi Tyler,  Welcome to Box Community and glad to assist!  In order to cancel your Box subscription please contact our Cancellation team through cancel@box.com. Rest assured that a member of our team...

• View comment
• Rona
• February 20, 2024 20:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Business Plan

Hi Syed, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

• View comment
• Rona
• February 20, 2024 20:09
• 0 votes

1. Community
2. Support Forum
3. Unable to use the @mention function in open documents

Hi Melissa,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• February 20, 2024 20:05
• -1 votes

1. Community
2. Support Forum
3. Email already used in a box account but not associated with an enterprise

Hi Dougal,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• February 20, 2024 20:04
• 0 votes

1. Community
2. Support Forum
3. About account recovery

Hi there,  Welcome to Box Community and glad to assist! We encourage the affected user to create a ticket using this link. This way Product Support will be able to help address his/her account reco...

• View comment
• Rona
• February 20, 2024 20:02
• 0 votes

1. Community
2. Support Forum
3. Box says that my storage is full

Hi Rafi, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you e...

• View comment
• Rona
• February 20, 2024 19:59
• 0 votes