Rona

1. Community
2. Support Forum
3. Can't Change Primary Email Address

Hi Kristel, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 16, 2024 20:22
• 0 votes

1. Community
2. Support Forum
3. Getting error as-'undefined' on adding Managed Users

Hi Shweta, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 16, 2024 20:21
• 0 votes

1. Community
2. Support Forum
3. Files don't upload to Box

Hi Lucie,  Welcome to Box Community and glad to assist!  Is there an error while you're uploading these files? If so, can you attach a screenshot in this forum?  Additionally, you can try the follo...

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• Rona
• February 16, 2024 20:16
• 0 votes

1. Community
2. Support Forum
3. Box Sync crashes after launch/ sign in

Hi Austin,  Welcome to Box Community and happy to assist!  We strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box deskt...

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• Rona
• February 16, 2024 20:11
• 0 votes

1. Community
2. Support Forum
3. Server Error

Hi Ahmad,  Welcome to Box Community and glad to assist! Regarding your error while accessing the file's older versions.  How many collaborators can access this file? Are your other collaborators ex...

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• Rona
• February 16, 2024 19:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. S.O.S. Cannot open Google doc in Box

Hi Danielle,  Welcome to Box Community and glad to help! I see that you're unable to open a google doc through Box. Can you confirm if there's an error message? If so, could you attach a screenshot...

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• Rona
• February 16, 2024 19:17
• 0 votes

1. Community
2. Support Forum
3. BOX Mails

Hi Shannon,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 16, 2024 14:36
• 0 votes

1. Community
2. Support Forum
3. Please clear my trash box

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 16, 2024 14:07
• 0 votes

1. Community
2. Support Forum
3. run a script for specific end-users’ accounts to fix the data inaccuracy issue

Hi Tara,  Welcome to Box Community and glad to help!  It seems that you still have free space from your Box account. To verify that, log in to  box.com> Account Settings> Storage Used.  Additionall...

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• Rona
• February 16, 2024 14:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Deleted Folder

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 16, 2024 00:20
• 0 votes