Rona

1. Community
2. Support Forum
3. Capacity does not decrease even after deleting all data.

Hi Tatsuo, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• February 15, 2024 22:03
• 0 votes

1. Community
2. Support Forum
3. Outside vendor setup as Editor cant upload anymore

Hi Larry,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 15, 2024 21:59
• 0 votes

1. Community
2. Support Forum
3. Unable to upload videos using File Request link on a mobile device

Hi there,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 15, 2024 21:57
• 0 votes

1. Community
2. Support Forum
3. How to Change MFA number in Box account for myself

Hi Charlene,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 15, 2024 21:52
• 0 votes

1. Community
2. Support Forum
3. How do I access a deleted folder

Hi Wes, Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist! 

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• Rona
• February 16, 2024 14:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. Primary admin email address rules to use when creating a Developer sandbox

Hi there,  Welcome to Box Community and glad to assist!  To answer your sandbox inquiry, you may use this forum and get in touch with our Developer team.  Thanks for posting! 

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• Rona
• February 15, 2024 21:43
• 0 votes

1. Community
2. Support Forum
3. New User Confirmation email failes to send

Hi Tommy,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• February 15, 2024 21:36
• 0 votes

1. Community
2. Support Forum
3. Email address is taken

Hi Holden, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 15, 2024 21:31
• -1 votes

1. Community
2. Support Forum
3. Delay in triggering Webhook from box to Salesforce

Hi there, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 15, 2024 21:24
• 0 votes

1. Community
2. Support Forum
3. Box For EMM - App is Not Authorized

Hi Dennis, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 15, 2024 20:59
• 0 votes