Rona

1. Community
2. Support Forum
3. HELLO

Hi Angel,  Welcome to Box Community and glad to assist!  If you have questions and clarifications please let us know in this forum.  We'd love to further assist! 

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• Rona
• February 07, 2024 22:06
• 0 votes

1. Community
2. Support Forum
3. Where can I reach out to a Box Customer Success Manager (CSM)?

Hi Mia, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 07, 2024 21:16
• 0 votes

1. Community
2. Support Forum
3. Help With 2 Factor Authentication on USAFx

Hi Benjamin,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 07, 2024 20:56
• 0 votes

1. Community
2. Support Forum
3. HELP - Trying to Log into Account - 6-Digit Issue

Hi Molly,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 07, 2024 20:52
• 0 votes

1. Community
2. Support Forum
3. Metadata collected on forms not applying to files uploaded

Hi there,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 07, 2024 20:51
• 0 votes

1. Community
2. Support Forum
3. Cannot Restore 1st Version As Current Version

Hi Michael, Welcome to Box Community and glad to assist!  You will have to contact your internal helpdesk team in order to contact Premier Services for our team to help address your Box query.  We'...

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• Rona
• February 06, 2024 23:19
• 0 votes

1. Community
2. Support Forum
3. Box Autoupdater eats up huge amount of memory

Hi Changfu, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 06, 2024 23:15
• 0 votes

1. Community
2. Support Forum
3. Script to fix my storage utilization

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 06, 2024 23:11
• 0 votes

1. Community
2. Support Forum
3. App crashes when opening on iPad Pro

Hi there,  Welcome to Box Community and glad to assist!  You can uninstall and reinstall your Box for iOS.  Once you do this, please go ahead and try again.  Hope it works! 

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• Rona
• February 06, 2024 23:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Link expired

Hi Lesley,  Welcome to Box Community and glad to assist!  For expired shared links, please contact the owner/sender to generate a new link.  Thanks for posting! 

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• Rona
• February 06, 2024 22:46
• 0 votes