Rona

1. Community
2. Support Forum
3. Wrong used space

Hi Pedro, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• February 06, 2024 20:21
• 0 votes

1. Community
2. Support Forum
3. I cannot set up 2 factor authentication. The QR code does not load.

Hi Zach,  Welcome to Box Community and glad to assist!  You can follow these troubleshooting steps to address your authentication issue.  Please ensure your web browser is the latest version of Ch...

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• Rona
• February 06, 2024 20:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to Add User to Team

Hi Zoe, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 06, 2024 20:07
• 0 votes

1. Community
2. Support Forum
3. Cannot Access Box

Hi Karley, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 06, 2024 19:54
• 0 votes

1. Community
2. Support Forum
3. How to remove stale, orphan folders from the Box Drive folder?

Hi Yaniv,  Welcome to Box Community and glad to assist!  You will have to contact your internal helpdesk team in order to contact Premier Services for our team to help address your Box query.  We'd...

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• Rona
• February 06, 2024 19:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Missing File

Hi Matthew,  Welcome to Box Community and glad to assist!  It shows that you currently own the "Wedding Videos" folder. Are you having trouble accessing contents in this folder? If so, tt would be ...

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• Rona
• February 06, 2024 19:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. I request a refund

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch.  Thanks for posting! 

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• Rona
• February 06, 2024 19:34
• 0 votes

1. Community
2. Support Forum
3. update credit card information

Hi there,  Welcome to Box Community and glad to assist! Kindly reach out to our Billing team and using billing@box.com to help update your credit card information.  Thanks for posting! 

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• Rona
• February 06, 2024 19:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Please cancel the two-factor authentication

Hi Akira, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• February 06, 2024 19:26
• 0 votes

1. Community
2. Support Forum
3. External collaborators do not appear when assigning tasks in BOX relay

Hi there, Welcome to Box Community and glad to assist!  Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English,...

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• Rona
• February 06, 2024 19:22
• 0 votes