Rona

1. Community
2. Support Forum
3. out of space while it is not

Hi Mr Ebnicher, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. Meanwhile, refre...

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• Rona
• January 24, 2024 15:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Account storage limit reached

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• January 24, 2024 15:32
• 0 votes

1. Community
2. Support Forum
3. Administrator left the company. Need to assign administrator to another user and delete the user that left.

Hi Erik,  Welcome to Box Community and glad to assist! I have created a ticket to address your Admin Transfer and a member from Product Support Team will get in touch and please keep an eye out.  T...

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• Rona
• January 24, 2024 15:29
• 0 votes

1. Community
2. Support Forum
3. Change phone number and can't 2FA

Hi Gen, Welcome to Box Community and glad to assist! I have created a ticket to address your 2FA issue and a member from Product Support Team will get in touch and please keep an eye out.  Thanks f...

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• Rona
• January 24, 2024 15:26
• 0 votes

1. Community
2. Support Forum
3. Missing Storage Space

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 24, 2024 00:05
• 0 votes

1. Community
2. Support Forum
3. Google SSO and strong password requirement

Hi Prabhu,  Welcome to Box Community and glad to assist!  Could you update your password using this link?  Hope it works! 

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• Rona
• January 24, 2024 00:03
• 0 votes

1. Community
2. Support Forum
3. Cannot update password

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list. Please check your Spa...

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• Rona
• January 23, 2024 23:59
• 0 votes

1. Community
2. Support Forum
3. Incorrect Password

Hi Alyx,  Welcome to Box Community and glad to assist!  Try resetting your password then add your new email. To reset your password, please use this link.  Let us know how it goes.  Thanks for post...

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• Rona
• January 23, 2024 23:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot download the file

Hi there, Welcome to Box Community and glad to assist!  To address your download issue let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 23, 2024 23:52
• 0 votes

1. Community
2. Support Forum
3. Keep the materials in Japan and share them

Hi Toshiyuki, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• January 23, 2024 23:49
• 0 votes