Rona

1. Community
2. Support Forum
3. My Email is no longer in use

Hi Karen,  Welcome to Box Community and glad to assist!  If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP...

• View comment
• Rona
• January 23, 2024 23:44
• 0 votes

1. Community
2. Support Forum
3. Filelink Thunderbird Add-On refuses the upload

Hi Marko, Welcome to Box Community and glad to assist!  You may take it to our developer team for better assistance. Please feel free to use  this forum.  Thanks for posting! 

• View comment
• Rona
• January 23, 2024 23:38
• 0 votes

1. Community
2. Support Forum
3. Creating shared links in bulk, then export links to Excel

Hi Dan, Welcome to Box Community and glad to assist!  As of this writing, we still don't offer those features on Box.  Instead, you can submit this as your feature request and upvote here. Our prod...

• View comment
• Rona
• January 23, 2024 23:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Strong PW

Hi Brenda,  Welcome to Box Community and glad to assist!  Could you update your password using this link?  Hope it works!   

• View comment
• Rona
• January 23, 2024 23:26
• 0 votes

1. Community
2. Support Forum
3. Storage used inaccuracy - please run script

Hi Issei, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

• View comment
• Rona
• January 23, 2024 23:24
• 0 votes

1. Community
2. Support Forum
3. Image of Folder Struture?

Hi Michael,  Welcome to Box Community and glad to help! Box could not generate an image for your folder structure. Instead, you can contact your Box Administrator to get a CSV file of your  folder ...

• View comment
• Rona
• January 23, 2024 23:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. Trouble upgrading

Hi Vern,  Welcome to Box Community and glad to assist!  You can chat with a member of our Sales team to assist with your Box upgrade.  Thanks for posting!   

• View comment
• Rona
• January 23, 2024 22:54
• 0 votes

1. Community
2. Support Forum
3. Temporarily Demote and Admin to a Member

Hi Robert,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

• View comment
• Rona
• January 23, 2024 22:46
• 0 votes

1. Community
2. Support Forum
3. No support - best tools to migrate off Box?

Hi Jim, Welcome to Box Community and glad to assist!  To address your migration query let me create a new case and a member of our team will be in touch, please keep an eye out. Meanwhile, going fo...

• View comment
• Rona
• January 23, 2024 22:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error Message "Unable to upload files"

Hi Caitlyn,  Welcome to Box Community and glad to assist!  If you are having trouble uploading files or folders, please try the following troubleshooting steps in this article.  Hope it helps! 

• View comment
• Rona
• January 23, 2024 22:38
• 0 votes