Rona

1. Community
2. Support Forum
3. The space used in my application is not correct

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• January 23, 2024 21:18
• 0 votes

1. Community
2. Support Forum
3. I cannot download the empty file txt using Java SDK

Hi there, Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 23, 2024 19:17
• 0 votes

1. Community
2. Support Forum
3. Storage shows 32 GB full, but is not

Hi Daniel, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• January 23, 2024 19:16
• 0 votes

1. Community
2. Support Forum
3. Restrict Co-Admin folder access by User?

Hi Nik,  Welcome to Box Community and glad to assist!  At present, there is no feature that allows Co-Admins to modify settings for selected managed users. To understand your Administrator and Co-A...

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• Rona
• January 22, 2024 22:44
• 0 votes

1. Community
2. Support Forum
3. 2FA

Hi Brandon,  Welcome to Box Community and glad to assist!  After the initial successful login, Box will remember the browser and you will not be prompted for 2FA if you need to log in again. Only c...

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• Rona
• January 22, 2024 22:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. two accounts and can not log in

Hi Lariena, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• January 22, 2024 21:49
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect - please the run the script

Hi Karol, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 22, 2024 21:45
• 0 votes

1. Community
2. Support Forum
3. CONNECT BOX WITH QNAP HBS 3

Hi Marco, Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 22, 2024 21:42
• 0 votes

1. Community
2. Support Forum
3. Please run script - Storage Usage In My Account Is Incorrect

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 22, 2024 21:40
• 0 votes

1. Community
2. Support Forum
3. File disappeared

Hi Sara, Welcome to Box Community and glad to assist!  Seems that you'll need assistance from Product Support regarding your missing file. Let me create a new case and a member of our team will be ...

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• Rona
• January 22, 2024 20:39
• 0 votes