Rona

1. Community
2. Support Forum
3. cannot add user - need their email removed

Hi Kim,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• March 11, 2025 19:32
• 0 votes

1. Community
2. Support Forum
3. Unable to add a user to our Workspace due to error.

Hi Christian,  Welcome to Box Community and glad to assist!  The “Email already used in a Box account but not associated with an enterprise" message means that the user you are trying to invite alr...

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• Rona
• March 11, 2025 19:28
• 0 votes

1. Community
2. Support Forum
3. Box Disappeared

Hi there,  Welcome to Box Community and glad to assist!  This error dialog can occur when the user tries to launch Box Drive or uninstall it. Upon launch or uninstall, validation of the installed p...

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• Rona
• March 11, 2025 19:18
• 0 votes

1. Community
2. Support Forum
3. Box Sign Giving Error when Making Changes

Hi there,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 10, 2025 22:50
• 0 votes

1. Community
2. Support Forum
3. Installing Box Drive on Windows

Hi Bruce,  Welcome to Box Community and glad to assist!  Before installing Box Drive in your Windows machine, please see the following:  Prerequisites: Supported OS version Universal CRT .NET Fram...

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• Rona
• March 10, 2025 22:49
• 0 votes

1. Community
2. Support Forum
3. The request requires higher privileges than provided by the access token.

Hi Rhutuja,  Welcome to Box Community and glad to assist!  To get the answer to your question, please reach out to our Developer team, you can reach out through this link. Thanks for posting! 

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• Rona
• March 10, 2025 22:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel Account

Hi Irene,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• March 10, 2025 22:41
• 0 votes

1. Community
2. Support Forum
3. Add webmail domain

Hi Matt,  Welcome to Box Community and glad to assist!  Currently, your ability to claim domain(s) is not an available feature for Developer Accounts.  To get this done, please feel free to reach o...

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• Rona
• March 10, 2025 22:39
• 0 votes

1. Community
2. Support Forum
3. Automatic email that invitation has been accepted

Hi Jonna,  Welcome to Box Community and glad to assist!  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal he...

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• Rona
• March 10, 2025 22:28
• 0 votes

1. Community
2. Support Forum
3. Please tell me how to disable two-factor authentication (SMS). Also, the phone number for receiving SMS cannot receive the code due to cancellation.

Hi Madoka,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• March 10, 2025 22:26
• 0 votes