Rona

1. Community
2. Support Forum
3. Events API: Availability of User Id and Email for all Enterprise Event Types.

Hi Shailesh,  Welcome to Box Community and glad to help! We've created a new ticket that will help you get the answers for your API queries. (https://support.box.com/hc/en-us/community/posts/249644...

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• Rona
• January 09, 2024 21:34
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• 0 votes

1. Community
2. Support Forum
3. What will be API URL if custom domain enabled

Hi there, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 09, 2024 21:31
• 0 votes

1. Community
2. Support Forum
3. Change of user question

Hi Laveille,  Welcome to Box Community and glad to help!  When you have Box Drive installed, there's no need to reinstall it for the new user. The user just have to log in his/her Box credentials. ...

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• Rona
• January 09, 2024 21:24
• 0 votes

1. Community
2. Support Forum
3. read-only access control to file/folder

Hi Klara,  Welcome to Box Community and glad to help!  Why not create a shared link in order to grant a read-only access to your Box file/folder? Doing so will prevent your recipients from editing/...

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• Rona
• January 09, 2024 21:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. I just changed my password and I don’t see my old pictures my file everything so race

Hi Nena, Welcome to Box Community and glad to help!  Please look for your missing files through your trash/bin, here are the steps:   The steps below apply whether you’re selecting from search resu...

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• Rona
• January 09, 2024 20:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. I keep getting charged after attempting to CANCEL!!!

Hi Rebecca, Welcome to Box Community!  Apologies for your trouble and rest assured that a member will get back to you as soon as we can. As of this message, it indicates that you have already colla...

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• Rona
• January 09, 2024 20:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. files don't open

Hi there,  Welcome to Box Community and glad to help!  Did you log in through box.com to preview the affected files? If so, did you try using your alternate browser and cleared your browser's cache...

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• Rona
• January 09, 2024 20:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Forget pattern

Hi there,  Welcome to Box Community and glad to help! To ensure that we're on the same page, can you tell us more regarding the pattern you've forgotten? Is this used to log in to your Box account?...

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• Rona
• January 09, 2024 20:17
• 0 votes

1. Community
2. Support Forum
3. Recover

Hi Melvin,  Welcome to Box Community and glad to help!  Please recover your deleted files through trash/bin, here are the steps:   The steps below apply whether you’re selecting from search results...

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• Rona
• January 09, 2024 20:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage full but it's not - script request

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• January 09, 2024 20:05
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