Rona

1. Community
2. Support Forum
3. Promote Editor to Admin

Hi Benjamin,  Welcome to Box Community and glad to help! Can you clarify this, are you referring to changing the folder ownership or is this about your current Box Admin in your Business/Enterprise...

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• Rona
• December 07, 2023 20:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. I have editor status and cannot download files

Hi Stewart,  Welcome to Box Community and glad to help! You can run these troubleshooting steps  regarding your download issue.  Let us know how it goes. 

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• Rona
• December 07, 2023 20:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Restore missing folders: I am the owner of collaboration folder and none of the collaborators have deleted folders in trash/bin

Hi Igo,  Welcome to Box Community and glad to help!  It shows that you are already working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• December 07, 2023 20:12
• 0 votes

1. Community
2. Support Forum
3. how I am suppose to actually contact support?

Hi there,  Welcome to Box Community and glad to help! If your Box account is no longer active I'm afraid we can't provie assistance regarding your contents.  Thanks for posting! 

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• Rona
• December 07, 2023 19:38
• 0 votes

1. Community
2. Support Forum
3. Impossible to contact Support on a PAID business account

Hi Teresa,  Welcome to Box Community and glad to help! Seems that you're already working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• December 07, 2023 19:35
• 0 votes

1. Community
2. Support Forum
3. run the scipt please

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• December 07, 2023 15:07
• 0 votes

1. Community
2. Support Forum
3. Can´t sign in becuse my old phone crashed and can´t use authenticator

Hi Bruno, Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 07, 2023 15:06
• 0 votes

1. Community
2. Support Forum
3. Storage Used Incorrect - Please run the script

Hi Erick, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• December 07, 2023 15:04
• 0 votes

1. Community
2. Support Forum
3. Lost Authenticator App - cant login to box

Hi Ken,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 07, 2023 15:02
• 0 votes

1. Community
2. Support Forum
3. add new email domain NICS BOX

Hi Donna,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• December 07, 2023 14:17
• 0 votes