Rona

1. Community
2. Support Forum
3. support?

Hi Tim,  Welcome to Box Community and glad to help!  You can work directly with a member of our Sales team and use the chat option using this link.  Hope it helps! 

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• Rona
• November 27, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Recover old files

Hi there,  Welcome to Box Community and glad to help!  Please note that Box stores files and folders you place in Trash for a certain period of time, that default period is 30 days. And I'm afraid ...

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• Rona
• November 27, 2023 21:57
• 0 votes

1. Community
2. Support Forum
3. Box returning 403 (Forbidden error) when trying to download

Hi Jessica,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 27, 2023 20:32
• 0 votes

1. Community
2. Support Forum
3. STORAGE FULL, BUT IT ISN'T

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• November 27, 2023 20:30
• 0 votes

1. Community
2. Support Forum
3. Storage capacity does not match

Hi RT,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ex...

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• Rona
• November 27, 2023 20:28
• 0 votes

1. Community
2. Support Forum
3. Incorect storage size shown

Hi Andy,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• November 27, 2023 20:27
• 0 votes

1. Community
2. Support Forum
3. Please run script to reset storage

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• November 27, 2023 20:25
• 0 votes

1. Community
2. Support Forum
3. Incorrect space count

Hi there,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• November 27, 2023 20:23
• 0 votes

1. Community
2. Support Forum
3. Wrong storage capacity

Hi Yusei,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• November 27, 2023 20:22
• 0 votes

1. Community
2. Support Forum
3. Download icon is greyed out in Box app & no other option to allow download to phone

Hi Lance,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 27, 2023 20:20
• 0 votes