Rona

1. Community
2. Support Forum
3. Incorrect storage usage

Hi Joshua,  Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• November 22, 2023 20:14
• 0 votes

1. Community
2. Support Forum
3. Stop Uploading a File

Hi Mark, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to conta...

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• Rona
• November 17, 2023 23:08
• 0 votes

1. Community
2. Support Forum
3. New user not being sent Welcome Email

Hi Mark,  Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• November 17, 2023 23:04
• 0 votes

1. Community
2. Support Forum
3. Box folder/file access request

Hi Roman, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to cont...

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• Rona
• November 17, 2023 22:52
• 0 votes

1. Community
2. Support Forum
3. How to add a hyperlink to training video to a BOX folder?

Hi Lesley, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to con...

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• Rona
• November 17, 2023 22:49
• 0 votes

1. Community
2. Support Forum
3. Transferring OKTA from old iphone to new iphone

Hi Robin,  Welcome to Box Community and glad to help!  You may reach out to USNRC's helpdesk team to address this query.  Thanks for posting! 

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• Rona
• November 17, 2023 22:46
• 0 votes

1. Community
2. Support Forum
3. Not Able to preview JPEG image files through Box Tools on my computer until I open the file

Hi Brian, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to cont...

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• Rona
• November 17, 2023 22:39
• 0 votes

1. Community
2. Support Forum
3. I cannot access an audio file within box,

Hi Michele,  Welcome to Box Community and glad to help!  What was the error when you tried to access your audio file and has it ever worked  before?  For the meantime, can you try to follow these t...

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• Rona
• November 17, 2023 22:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Viewing file details in the Windows Explorer Details Pane

Hi Samuel,  Welcome to Box Community and glad to help!  Looks like this is subject for feature request and we're sorry for the limitation, we recommend you post your idea on pulse.box.com for more ...

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• Rona
• November 17, 2023 22:10
• 0 votes

1. Community
2. Support Forum
3. How safe is Box and how much can I trust it?

Hi Maninder,  Welcome to Box Community and glad to help!  For detailed information on the security of Box's servers and services, please see our Security Overview. Box adheres to the highest indust...

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• Rona
• November 17, 2023 22:04
• 0 votes