Rona

1. Community
2. Support Forum
3. Storage shows it's full, but it isn't

Hi Nathan, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

• View comment
• Rona
• November 14, 2023 19:44
• 0 votes

1. Community
2. Support Forum
3. Help!

Hi Lisa,  Welcome to Box Community and glad to help!  It doesn't show that you own any file/folder in your Box account. You may be looking for your shared folder and please reach out to the owner. ...

• View comment
• Rona
• November 14, 2023 14:21
• 0 votes

1. Community
2. Support Forum
3. Files Lost after upgrade

Hi Manuel,  Welcome to Box Community and glad to help! Note that during your Box upgrade, your contents will be inaccessible for a short period of time as your account is being transitioned. If it ...

• View comment
• Rona
• November 13, 2023 22:51
• 0 votes

1. Community
2. Support Forum
3. Unable to view shared files & upgrade plan.

Hi Panah,  Welcome to Box Community and glad to help!  Did you receive a collaboration invite for the shared file or it was sent via shared link? If it's the latter, note that you're supposed to ac...

• View comment
• Rona
• November 13, 2023 22:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancel account

Hi Terry,  Welcome to Box Community and glad to help! Looks like you've already addressed this query with a member of our team. If you have additional questions, please let us know in this forum.  ...

• View comment
• Rona
• November 13, 2023 22:12
• 0 votes

1. Community
2. Support Forum
3. Does it work like Microsoft OneDrive's Personal Vault?

Hi Ozaki, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

• View comment
• Rona
• November 13, 2023 22:11
• 0 votes

1. Community
2. Support Forum
3. Can not receive password resent email

Hi there,  Welcome to Box Community and glad to help! Looks like you've already addressed this query with Product Support. If you have additional questions, please let us know in this forum.  Thank...

• View comment
• Rona
• November 13, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Turn off UUID in signature

Hi Nero, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

• View comment
• Rona
• November 13, 2023 21:51
• 0 votes

1. Community
2. Support Forum
3. How to create a ticket and how to enable Word Online

Hi Jennifer, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

• View comment
• Rona
• November 13, 2023 21:49
• 0 votes

1. Community
2. Support Forum
3. HELP! Contents Within File All Deleted

Hi Darren, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

• View comment
• Rona
• November 13, 2023 20:29
• 0 votes