Rona

1. Community
2. Support Forum
3. How can I regenerate Box's recovery codes?

Hi Nathan,  Welcome to Box Community and glad to help!  By any chance, are you referring to your Multi-factor authentication code? Are you having trouble logging in to your Box account?  We'd love ...

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• Rona
• November 09, 2023 22:49
• 0 votes

1. Community
2. Support Forum
3. Non-obvious effects of enabling "Restrict content creation"?

Hi there,  Welcome to Box Community and glad to help!  Here's to answer your questions regarding your managed user's access to first-level folders once 'Closed Folder Taxonomy' is implemented.   1)...

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• Rona
• November 09, 2023 22:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. Downloading error message

Hi Daniel,  Welcome to Box Community and glad to help! It seems that you've already addressed this error with Product Support.  Thanks for posting! 

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• Rona
• November 09, 2023 22:14
• 0 votes

1. Community
2. Support Forum
3. Lost Files

Hi there,  Welcome to Box Community and glad to help!  You don't seem to own any contents to your Box account. It could be that your missing contents are shared with. Please reach out to the owner ...

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• Rona
• November 09, 2023 21:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. Trash in Mobile

Hi Edward,  Welcome to Box Community and glad to help!  As of this message, your trash/bin icon is only available through the Box website.  Thanks for posting! 

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• Rona
• November 09, 2023 21:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't download documents as a 'Viewer' through 'Content Explorer' Box UI

Hi there,  Welcome to Box Community and glad to assist!  You may take this inquiry to our Developer team using this forum:  https://forum.box.com/.  Thanks for posting!

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• Rona
• November 09, 2023 21:37
• 0 votes

1. Community
2. Support Forum
3. Moving Folders/Files to a new account

Hi Caelan,  Welcome to Box Community and glad to help!  To transfer folders from one user to another. Please go ahead and follow the steps for Transferring Folder Ownership.  To modify a collaborat...

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• Rona
• November 09, 2023 21:33
• 0 votes

1. Community
2. Support Forum
3. Box.com folder shared over local network

Hi there,  Welcome to Box Community and glad to assist!  The Box Drive folder cannot be mapped as a network drive, sorry for the limitation. And reference to this, please feel free to visit this he...

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• Rona
• November 09, 2023 21:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Synchronize my SharePoint folder with my partner's Box folder

Hi Hideaki,  Welcome to Box Community and glad to help!  As of this message, you can't sync contents from SharePoint to Box. You can only download your contents from SharePoint and upload it in the...

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• Rona
• November 09, 2023 20:53
• 0 votes

1. Community
2. Support Forum
3. How can I see that the folders/files are the same ? on both sides ?

Hi Neil,  Welcome to Box Community and glad to help!  You may want to check the following,  Did you succesfully uploaded the file on a shared folder? If not, make sure you've invited the user.  D...

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• Rona
• November 09, 2023 20:40
• Edited
• 0 votes