Can't download documents as a 'Viewer' through 'Content Explorer' Box UI

I'm having an issue with downloading documents as a 'Viewer' through the 'Content Explorer' on Box. I'm using the latest version of Box UI (17.1.0), and according to the permission table, 'Viewers' should be able to download documents. However, when my users have the 'Viewer' permission level, they can't download documents. Strangely, when I switch their permission level to 'Viewer Uploader,' they can download documents. Can you help me understand why this is happening?

Here is an extract of my JS code:

<script>
    var folderId = xxx;
    var accessToken = xxx;
      var contentExplorer = new Box.ContentExplorer();
      contentExplorer.show(folderId, accessToken, {
        container: ".box-container"
        ,logoUrl: "xxx/media/images/xxx.png"
      });
    </script>

No options to download:

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