Rona

1. Community
2. Support Forum
3. Retrieving old files

Hi Guilia, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 07, 2023 21:52
• 0 votes

1. Community
2. Support Forum
3. Can you syn a folder to on pc and not the other

Hi Peter,  Welcome to Box Community and glad to assist!  You must install Box Drive on each desktop/laptop machine where you need to sync your Box folders.  Thanks for posting! 

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• Rona
• November 07, 2023 21:28
• 0 votes

1. Community
2. Support Forum
3. The amount of my storage does not become zero

Hi Syukyu, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you...

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• Rona
• November 07, 2023 21:22
• 0 votes

1. Community
2. Support Forum
3. Access email not being sent, Email potentially in suppression list

Hi Shyann,  Welcome to Box Community and glad to help!  As requested, the affected user's email address was removed in suppression list.  To prevent this from happening in the future, please make s...

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• Rona
• November 07, 2023 20:59
• 0 votes

1. Community
2. Support Forum
3. Can you recalculate my storage space?

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• November 07, 2023 20:55
• 0 votes

1. Community
2. Support Forum
3. Storage shows it's full, but it isn't

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• November 07, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. How do I download my training certificate?

Hi Sue,  Welcome to Box Community and glad to help!  You'll receive an email once you pass the training. Can you check your inbox? If not, you may also visit your spam/junk folder.  Hope it works! 

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• Rona
• November 07, 2023 20:31
• 0 votes

1. Community
2. Support Forum
3. BOX credientials expired

Hi Shailendra,  Welcome to Box Community and glad to assist!  There seems to be an existing case made for your Enterprise to address this error. Our team will stay in touch and please keep an eye o...

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• Rona
• November 07, 2023 20:22
• 0 votes

1. Community
2. Support Forum
3. Box Notifications when document(s) added

Hi Pamela,  Welcome to Box Community and glad to help!  As of this message, Box only sends the uploading user an email to confirm whether their upload completed successfully or failed using the Ema...

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• Rona
• November 07, 2023 20:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Connection Failure

Hi there, Welcome to Box Community and glad to help! Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to cont...

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• Rona
• November 07, 2023 20:08
• 0 votes