Rona

1. Community
2. Support Forum
3. Storage issue

Hi Vincenc, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• November 03, 2023 20:02
• 0 votes

1. Community
2. Support Forum
3. Login issues

Hi Lucinda,  Welcome to Box Community and glad to help!  Upon checking Multi-Factor Authentication is not enabled for your Box account. At this time, can you try to troubleshoot your log in issue? ...

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• Rona
• November 03, 2023 19:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Getting a blank screen

Hi Melanie,  Welcome to Box Community and glad to assist!  It shows that you're now working with Product Support regarding this inquiry. Please keep an eye out and we'll stay in touch.  Thanks for ...

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• Rona
• November 03, 2023 19:50
• 0 votes

1. Community
2. Support Forum
3. Cant change email address.

Hi Dennis, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 03, 2023 16:48
• 0 votes

1. Community
2. Support Forum
3. Add new domain

Hi Joseph,  Welcome to Box Community and glad to assist!  It shows that you're now working with Product Support regarding this inquiry. Please keep an eye out and we'll stay in touch.  Thanks for p...

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• Rona
• November 03, 2023 16:46
• 0 votes

1. Community
2. Support Forum
3. all files are gone

Hi Sebastian,  Welcome to Box Community and glad to assist!  You don't own and collaborate on any files in your Box account. Looks like your access to the missing files you reported have ended.  Yo...

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• Rona
• November 03, 2023 16:43
• 0 votes

1. Community
2. Support Forum
3. Folders are missing

Hi there,  Welcome to Box Community and glad to help!  At this rate, we suggest to get in touch with the folder owner.  Thanks for posting! 

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• Rona
• November 02, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. Error when sharing users to a folder

Hi Samantha, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 02, 2023 22:03
• 0 votes

1. Community
2. Support Forum
3. I have already deleted some files but it is still full.

Hi Vanessa,  Welcome to Box Community and glad to help!  After running the script, it seems that your storage hasn't changed. To free up space, please review your own folders and remove any unneces...

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• Rona
• November 02, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. Customized landing page for Box Sign?

Hi Caitlin, Welcome to Box Community and glad to assist! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting! 

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• Rona
• November 02, 2023 21:45
• 0 votes