Rona

1. Community
2. Support Forum
3. Google Docs - unable to copy or create new.

Hi Doug,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 26, 2025 21:48
• 0 votes

1. Community
2. Support Forum
3. No action toolbar download option

Hi Heidi,  Welcome to Box Community and glad to assist!  In order to download a file/folder from Box. Make sure that you have permission to do so.  For more information, please visit this page. Hop...

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• Rona
• February 26, 2025 21:44
• 0 votes

1. Community
2. Support Forum
3. 2-Step Verification Authenticator App Setup Broken

Hi Thomas,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 26, 2025 21:36
• 0 votes

1. Community
2. Support Forum
3. Some enterprise staff ended up on suppression list since Jan 28. Our tech support is unable to help.

Hi Jennie,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 26, 2025 20:50
• 0 votes

1. Community
2. Support Forum
3. A User is being asked for MFA but it was never set up

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• February 25, 2025 22:55
• 0 votes

1. Community
2. Support Forum
3. Account locked

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know if you need further assistance. We'd love to further assist...

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• Rona
• February 25, 2025 22:43
• 0 votes

1. Community
2. Support Forum
3. 2 Factor authentication reset

Hi there, Welcome to Box Community and glad to assist! Since it's a login issue, please advise the affected user to open a new ticket and contact Box Support using this link. The link provided will...

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• Rona
• February 25, 2025 22:40
• 0 votes

1. Community
2. Support Forum
3. Not receiving password reset emails for USAfx

Hi Ashleigh,  Welcome to Box Community! To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 25, 2025 22:36
• 0 votes

1. Community
2. Support Forum
3. Restore document in Trash

Hi Trinh,  Welcome to Box Community and glad to assist!  Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual ...

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• Rona
• February 25, 2025 22:34
• 0 votes

1. Community
2. Support Forum
3. No Audit Log of folder/files being moved

Hi Michael, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Tha...

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• Rona
• February 25, 2025 21:46
• 0 votes