Rona

1. Community
2. Support Forum
3. I was directed here to open a support case.

Hi Joseph,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 25, 2023 20:07
• 0 votes

1. Community
2. Support Forum
3. Almost about to purchase unlimited plan but...

Hi there,  Welcome to Box Community and glad to help!  Just so you know, we have two different Box local applications you can use to sync your Box contents. These are Box Sync and Box Drive, howeve...

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• Rona
• October 25, 2023 20:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error Upgrading

Hi Jennifer,  Welcome to Box Community!  Sorry to hear about your trouble, and in order to upgrade your Box account. Please reach out to our Sales team and chat with a live agent.  Hope it helps! 

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• Rona
• October 25, 2023 19:26
• 0 votes

1. Community
2. Support Forum
3. Documents Not Saving/ Requiring Copies

Hi Tammy,  Welcome to Box Community and glad to assist!  Can you verify your permission in the affected file? Also, it would be helpful if you could attach a screenshot of this error to get a close...

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• Rona
• October 25, 2023 19:23
• 0 votes

1. Community
2. Support Forum
3. Deleted unused files and folders, but I cannot free up space.

Hi Asami,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, i...

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• Rona
• October 25, 2023 19:20
• 0 votes

1. Community
2. Support Forum
3. storage usage is incorrect

Hi Mars,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, if...

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• Rona
• October 25, 2023 19:18
• 0 votes

1. Community
2. Support Forum
3. Unable to clear storate

Hi Axel,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.  In the future, if...

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• Rona
• October 25, 2023 19:17
• 0 votes

1. Community
2. Support Forum
3. Account storage limit reached

Hi there,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 25, 2023 19:16
• 0 votes

1. Community
2. Support Forum
3. Unable to receive email

Hi there,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 25, 2023 19:15
• 0 votes

1. Community
2. Support Forum
3. Cannot open file as a "viewer-uploader"

Hi Nha,  Welcome to Box Community and glad to assist!  Let me create a new case and a member of our team will be in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• October 25, 2023 19:13
• 0 votes