Rona

1. Community
2. Support Forum
3. Box for Salesforce 4.28

Hi there,  Welcome to Box Community and glad to assist!  We have opened a new case for your Box for Salesforce error. A member of our team will get in touch shortly, please keep an eye out.  Thanks...

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• Rona
• October 20, 2023 15:32
• 0 votes

1. Community
2. Support Forum
3. Do users with viewer access have to have be added as paid users under my enterprise?

Hi Courtney,  Welcome to Box Community and glad to help!  You can choose to create an open/public shared link (for your colleagues to preview and download your files/folders) or only invite existin...

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• Rona
• October 19, 2023 22:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Accessing shared files issues

Hi there,  Welcome to Box Community and glad to help!  Looks like you have a designated team that communicates with Box. At this rate, please reach out to your internal helpdesk team to contact Pro...

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• Rona
• October 19, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. Do I need to Upgrade my Plan to Unshare a Link?

Hi Cynthia,  Welcome to Box Community and glad to help!  Please get in touch with our Sales team for your Box upgrade. You can head over to this link and chat with a live agent.  Thanks for posting! 

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• Rona
• October 19, 2023 21:43
• 0 votes

1. Community
2. Support Forum
3. Storage incorrect

Hi Miguel,  Welcome to Box Community and glad to assist!  Looks like a member of our team has helped address this query. Please let us know in this forum if you still need assistance.  Thanks for p...

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• Rona
• October 19, 2023 21:39
• 0 votes

1. Community
2. Support Forum
3. Not getting password reset email

Hi Dimitri,  Welcome to Box Community and glad to assist!  We have opened a new case for your  for log in issue. A member of our team will get in touch shortly, please keep an eye out.  Thanks for ...

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• Rona
• October 19, 2023 21:36
• 0 votes

1. Community
2. Support Forum
3. Box SFDC integration - Autofill field in SFDC object with folder URL after creation

Hi Samreet,  Welcome to Box Community and glad to assist!  We have opened a new case for your Box for Salesforce query. A member of our team will get in touch shortly, please keep an eye out.  Than...

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• Rona
• October 19, 2023 21:35
• 0 votes

1. Community
2. Support Forum
3. Changed my phone number, Cant login

Hi Samreet,  Welcome to Box Community and glad to assist!  We have opened a new case for your log in issue. A member of our team will get in touch shortly, please keep an eye out.  Thanks for posti...

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• Rona
• October 19, 2023 21:32
• 0 votes

1. Community
2. Support Forum
3. Reclaim Storage Request

Hi there,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if ...

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• Rona
• October 19, 2023 21:25
• 0 votes

1. Community
2. Support Forum
3. Storage is not correct

Hi Casey,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if ...

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• Rona
• October 19, 2023 21:21
• 0 votes