Rona

1. Community
2. Support Forum
3. Invitation email is not sent to collaborators

Hi Jeffrey,  Welcome to Box Community and glad to help!  If you have successfully sent users your collaboration invite and your invitee have reported he/she did not receive your invite. Please have...

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• Rona
• October 17, 2023 20:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change e-mail adress

Hi Anna,  Welcome to Box Community and glad to help!  You can go ahead and change your primary email address ahead of its deletion, (your email account). Start by adding your new email as your seco...

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• Rona
• October 17, 2023 20:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Personal to Enterprise Account Issues

Hi there,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 17, 2023 19:54
• 0 votes

1. Community
2. Support Forum
3. User password reset failure

Hi Quintin,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 17, 2023 19:52
• 0 votes

1. Community
2. Support Forum
3. How to delete a license

Hi Takashi,  Welcome to Box Community and glad to help! It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• October 17, 2023 19:51
• 0 votes

1. Community
2. Support Forum
3. Cannot complete account reactivation

Hi there,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 17, 2023 19:30
• 0 votes

1. Community
2. Support Forum
3. Box Co -Authoring not working when PAM is enabled

Hi John, Welcome to Box Community and glad to help! It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• October 17, 2023 19:27
• 0 votes

1. Community
2. Support Forum
3. Reclaim Space

Hi there,  Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. In the future, if ...

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• Rona
• October 17, 2023 19:26
• 0 votes

1. Community
2. Support Forum
3. Instalacion de BOX en Android

Hi there,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in Engl...

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• Rona
• October 17, 2023 14:11
• 0 votes

1. Community
2. Support Forum
3. Login Issue - authenticator

Hi Anna,  Welcome to Box Community and glad to help!  Looks like 2FA is not enabled to your Box account. And perhaps, are you referring to your other Box account? If yes, please open a case using y...

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• Rona
• October 17, 2023 14:10
• Edited
• 0 votes