Rona

1. Community
2. Support Forum
3. Password reset e-mail does not receive

Hi Ayumi,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 16, 2023 19:48
• 0 votes

1. Community
2. Support Forum
3. All my files are disappeared from particular folder. Immediate help required to recover.

Hi Sonal,  Welcome to Box Community and glad to help!  You have a designated contact that will reach out to Product Support instead. You may go ahead and reach out to your internal helpdesk team so...

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• Rona
• October 16, 2023 19:37
• 0 votes

1. Community
2. Support Forum
3. Is anyone like me? Unable to view video files via nPlayer

Hi Aileen,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 16, 2023 19:35
• 0 votes

1. Community
2. Support Forum
3. Storage Limit Exceeded

Hi Dr. Jörg,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you exp...

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• Rona
• October 16, 2023 19:34
• 0 votes

1. Community
2. Support Forum
3. wrong storage GB

Hi there,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you experi...

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• Rona
• October 16, 2023 19:13
• 0 votes

1. Community
2. Support Forum
3. Phone Number Changed, can't access 2FA

Hi there,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 16, 2023 19:12
• 0 votes

1. Community
2. Support Forum
3. 2FA authentication

Hi Steve,  Welcome to Box Community and glad to assist!  Can the affected user create a new case that way we could look into his/her Box account? If the user can't sign in, please create a new case...

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• Rona
• October 16, 2023 19:10
• 0 votes

1. Community
2. Support Forum
3. Easy way to expire old shared links?

Hi John,  Welcome to Box Community and glad to help!  You will have to disable your shared links individually. I'm afraid there's no way you can bulk disable/expire your shared links at this time. ...

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• Rona
• October 13, 2023 22:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. I cannot open the link for sign up.

Hi Nishimura,  Welcome to Box Community and glad to help!  Are you signing up for a new Box account? If so, you may use this link instead.  If it's about something else, please let us know in this ...

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• Rona
• October 13, 2023 21:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Refund my charge immediately!

Hi Carlos,  Welcome to Box Community and glad to help!  Looks like a member from Cancellation team is helping to sort it out. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• October 13, 2023 21:48
• 0 votes