Rona

1. Community
2. Support Forum
3. How can share link with box folder title?

Hi Nayoon,  Welcome to Box Community and glad to help!  Looks like you're looking to customize your shared link URL.  When you create a shared link, you can customize its ending. This feature is in...

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• Rona
• October 13, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. Storage display status (trash can is empty)

Hi there,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you experi...

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• Rona
• October 13, 2023 20:27
• 0 votes

1. Community
2. Support Forum
3. Download file - Box Capture Video. File above Limit

Hi there,  Welcome to Box Community and glad to help!  Please note that your ability to download files from Box is dependent to your current download limit.  The maximum file size limit for uploads...

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• Rona
• October 13, 2023 20:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. Two Factor Authentication

Hi David,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 13, 2023 20:10
• 0 votes

1. Community
2. Support Forum
3. folder size

Hi there,  Welcome to Box Community and glad to help!  We've run the script to fix your file/folder counts. To verify your current used storage, log in to box.com> Account Settings> Used Storage.  ...

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• Rona
• October 13, 2023 20:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. File Request Question: Can I create a Folder for the uploaded docs after the File Request form is built?

Hi Rosemarie,  Welcome to Box Community and glad to help!  You have a designated contact that will reach out to Product Support instead. You may go ahead and reach out to your internal helpdesk tea...

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• Rona
• October 13, 2023 19:55
• 0 votes

1. Community
2. Support Forum
3. Excel Macros Not working

Hi Samantha,  Welcome to Box Community and glad to help!  As of this message, excel macros is not supported in Box. For any product feature request or suggestions, we recommend you post your idea o...

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• Rona
• October 13, 2023 19:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Shared Link Report not showing for all Folder

Hi Matthew,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 13, 2023 19:25
• 0 votes

1. Community
2. Support Forum
3. Photo Dimensions in Box (HxW)

Hi Nolan,  Welcome to Box Community and I'm here to assist!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 13, 2023 17:06
• 0 votes

1. Community
2. Support Forum
3. Storage used for my account is not correct

Hi there,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you experi...

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• Rona
• October 13, 2023 15:24
• Edited
• 0 votes