Rona

1. Community
2. Support Forum
3. File Size Limit for external user?

Hi Markus,  Welcome to Box Community and glad to help!  Each end user's file size limit are implemented regardless if they are uploading on their own or collaborated folders.  The maximum file size...

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• Rona
• October 10, 2023 19:37
• 0 votes

1. Community
2. Support Forum
3. Unable to uploaded files into my Box account as of today, 10/3/2023

Hi Romona,  Welcome to Box Community and glad to help!  To address your upload issue, we encourage you to run these troubleshooting steps for uploads.  Hope it works! 

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• Rona
• October 10, 2023 19:33
• 0 votes

1. Community
2. Support Forum
3. Reporting Folder and File Size in computable number

Hi Eric, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 10, 2023 19:29
• 0 votes

1. Community
2. Support Forum
3. Unable to Connect to Box

Hi Paras,  Welcome to Box Community and glad to help!  When installing Box Sync to your machine, please ensure that you're running the supported Operating System for it to work as expected.  Hope y...

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• Rona
• October 10, 2023 19:27
• 0 votes

1. Community
2. Support Forum
3. Used storage not correct

Hi Thomas,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you exper...

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• Rona
• October 10, 2023 19:20
• 0 votes

1. Community
2. Support Forum
3. password reset no email coming to login

Hi Casey, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 10, 2023 19:19
• 0 votes

1. Community
2. Support Forum
3. このメール確認リンクは有効期限が切れています クリックしたメール確認用のリンクは有効期限が切れています。 申し訳ありませんが、アカウント管理者に問い合わせ、アクセスしようとしているアカウントの確認メールの再送信を依頼してください。

Hi Nishimura,   Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in...

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• Rona
• October 10, 2023 19:17
• 0 votes

1. Community
2. Support Forum
3. New domain and email adress

Hi Zilly,  Welcome to Box Community and glad to help! It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• October 10, 2023 19:12
• 0 votes

1. Community
2. Support Forum
3. I was not able to get 2FA code.

Hi Hyoseok, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 10, 2023 19:10
• 0 votes

1. Community
2. Support Forum
3. Storage shows as full, but it is not.

Hi Chungseo,  Welcome to Box Community and I'm here to assist!  To help fix your storage you have a designated contact that will reach out to Product Support instead. You may go ahead and reach out...

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• Rona
• October 10, 2023 19:08
• Edited
• 0 votes