Rona

1. Community
2. Support Forum
3. Showing incorrect storage count in Box

Hi Ashik,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you expe...

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• Rona
• October 10, 2023 19:04
• 0 votes

1. Community
2. Support Forum
3. Please run script - Storage Usage In My Account Is Incorrect

Hi Aaron,   Welcome to Box Community and glad to help!  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you experi...

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• Rona
• October 10, 2023 19:00
• Edited
• 0 votes

1. Community
2. Support Forum
3. Lost files

Hi Shane,  Welcome to Box Community and I'm here to assist!  Due to your transition from your personal Box account to a Starter Business account. Please note that your Box contents will be inaccess...

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• Rona
• October 10, 2023 14:52
• 0 votes

1. Community
2. Support Forum
3. deactivated account

Hi Daniela,  Welcome to Box Community and I'm here to assist!  To help with the deactivated account that you reported. You have a designated contact that will reach out to Product Support instead. ...

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• Rona
• October 10, 2023 14:01
• 0 votes

1. Community
2. Support Forum
3. Free space incorrect.

Hi there,     Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you ex...

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• Rona
• October 09, 2023 20:36
• 0 votes

1. Community
2. Support Forum
3. Out of storage

Hi Nicholas, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 09, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. QUOTA SPACE

Hi there,  Welcome to Box Community and glad to help! It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• October 09, 2023 20:30
• 0 votes

1. Community
2. Support Forum
3. Deleted files not freeing up space

Hi there,     Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you ex...

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• Rona
• October 09, 2023 20:26
• 0 votes

1. Community
2. Support Forum
3. Want to retrieve a lost file or folder

Hi Magaret,  Welcome to Box Community and glad to help!  You may go ahead and contact your internal helpdesk team regarding your Box issue for better handling.  Thanks for posting! 

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• Rona
• October 09, 2023 20:25
• 0 votes

1. Community
2. Support Forum
3. Missing box folders and files

Hi Hee,  Welcome to Box Community and glad to help!  You may go ahead and contact your internal helpdesk team regarding your Box issue for better handling.  Thanks for posting! 

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• Rona
• October 09, 2023 20:23
• 0 votes