Rona

1. Community
2. Support Forum
3. unlimited storage and keep getting the exceeded storage limit error.

Hi there, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 09, 2023 19:44
• 0 votes

1. Community
2. Support Forum
3. Storage space not resetting after empting trash folder

Hi there,    Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you exp...

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• Rona
• October 09, 2023 19:42
• 0 votes

1. Community
2. Support Forum
3. Reset storage used - please could you run the script for resetting the proper storage usage?

Hi Jonathon,    Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you ...

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• Rona
• October 09, 2023 19:40
• 0 votes

1. Community
2. Support Forum
3. Wrong used space

Hi there,    Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you exp...

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• Rona
• October 09, 2023 19:37
• 0 votes

1. Community
2. Support Forum
3. Box lock issuing

Hi Ting,  Welcome to Box Community and glad to help!  Looks like you should contact your internal helpdesk team regarding your Box issue.  Thanks for posting! 

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• Rona
• October 09, 2023 19:36
• 0 votes

1. Community
2. Support Forum
3. Box shows I have 5.3GB used of 10GB however Box is empty

Hi Hayato,     Welcome to Box Community and glad to help!    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage. Should you e...

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• Rona
• October 09, 2023 19:34
• 0 votes

1. Community
2. Support Forum
3. Problem with my 2FA authenticator app

Hi Seonju,  Welcome to Box Community and I'm here to assist!  Did you posted in this forum using your affected Box account? If yes, it appears that your Multi-Factor Authentication isn't enabled.  ...

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• Rona
• October 09, 2023 15:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. One folder not syncing to desktop - URGENT

Hi Stacey,  Welcome to Box Community and glad to help! It shows that you're currently working with a member of Product Support team. Please keep an eye out and we'll stay in touch.  Thanks for post...

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• Rona
• October 09, 2023 15:33
• 0 votes

1. Community
2. Support Forum
3. I lost old phone number and I can't access 2-step verification

Hi there, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 09, 2023 15:29
• 0 votes

1. Community
2. Support Forum
3. SYNC ISSUES

Hi Noel, Welcome to Box Community and glad to help!  We have created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 06, 2023 22:04
• 0 votes