Box lock issuing

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Ting Ting Li

• October 08, 2023 07:48

Hi Box admin or IT focal

 

We faced an issue in BOX that we can not upload doc, or creat folder under an exist folder. Seems the box folder has been locked by someone. showed error below

I also tried the guideline of unblocked folder in the box website. But no button to request unblock the folder. Do you have any idea how can we active the box as this is for our team filling, It is very important to unblock the box, thanks!

 

guideline of unblock the box, but did not find unblock or unblock request button

https://support.box.com/hc/en-us/articles/360043697174-Locking-Unlocking-Files

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  Rona

  • October 09, 2023 19:36

  Hi Ting, 

  Welcome to Box Community and glad to help! 

  Looks like you should contact your internal helpdesk team regarding your Box issue. 

  Thanks for posting! 

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