Rona

1. Community
2. Support Forum
3. phone support

Hi Anil,    Welcome to Box Community and glad to help!    When you log in and select "Contact Support" from the top-navigation menu you will see the different options for contacting the Box Product...

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• Rona
• October 04, 2023 19:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Hundred of files go alone to the trash

Hi Arthur,    Welcome to Box Community and glad to help!   Looks like you're already working with the Product Support team to address your issue with your deleted files. Please keep an eye out and ...

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• Rona
• October 04, 2023 19:42
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box内でのpdf書き込みについて

Hi there,    Welcome to the Box Community, I'm happy to help!   Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in ...

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• Rona
• October 04, 2023 19:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. problem with storage - i have 1 GB of files stored but Box says its 12.3 GB

Hi there,    Welcome to Box Community and glad to help!    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.   Let us know in this forum if you ...

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• Rona
• October 04, 2023 19:37
• 0 votes

1. Community
2. Support Forum
3. Box Sync on PC latest files not on the app

Hi Clyde,    Welcome to Box Community and glad to help!   We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (...

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• Rona
• October 04, 2023 19:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage and File Count and Size Incorrect - Making Clean-Up Difficult

Hi Jennahfer,    Welcome to Box Community and glad to help!    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.   Let us know in this forum if ...

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• Rona
• October 04, 2023 19:34
• 0 votes

1. Community
2. Support Forum
3. Shared link not working

Hi Julie,    Welcome to Box Community and glad to help!    Here's some pointers to ensure that your shared link setup is correct.  This error typically is caused by one of 3 things: Incorrect sh...

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• Rona
• October 04, 2023 19:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. Share mp3 as listen only

Hi Rashmi,  Welcome to Box Community and glad to help!  When sharing your Box files through shared links, please be sure that you've modified the correct access type for it to be accessible for the...

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• Rona
• October 03, 2023 21:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upload/download

Hi Maimuna,  Welcome to Box Community and glad to help!  Has it ever worked before? If yes, can you try and use your alternate browser and/or clear your browser's cache and cookies?  Let us know ho...

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• Rona
• October 03, 2023 21:28
• 0 votes

1. Community
2. Support Forum
3. Adobe Bridge Alternative for Box Drive

Hi Tim,  Welcome to Box Community and glad to help!  Looks like you've worked with a member of Product Support team to address this inquiry. Let us know in this forum if you have additional questio...

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• Rona
• October 03, 2023 20:43
• 0 votes