Rona

1. Community
2. Support Forum
3. Folder Disappeared

Hi Hilary,    Welcome to Box Community and glad to help!    Are you looking for your own files/folders or collaborated only? If it's the latter, you should contact the file/folder owner. Meanwhile,...

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• Rona
• October 03, 2023 20:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cant upgrade to business plus account

Hi Eduardo,  Welcome to Box Community and glad to help!  It appears that you've already addressed this inquiry with a member of our team. Please let us know in this forum if you have additional que...

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• Rona
• October 03, 2023 19:38
• 0 votes

1. Community
2. Support Forum
3. Is there anyone there?

Hi Charlie,  Welcome to Box Community, glad to help!  Let me create a new case regarding this inquiry for better handling. A member of our team will get in touch through email, please keep an eye o...

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• Rona
• October 03, 2023 19:36
• 0 votes

1. Community
2. Support Forum
3. I can't access it

Hi Hanae,    Welcome to Box Community and glad to help!    Looks like you have received an invitation to collaborated on a folder/file. Did you accept the invitation? If yes, can you send me a scre...

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• Rona
• October 03, 2023 19:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Follow the Box Status Issue at status.box.com

Hi Nate,  Welcome to Box Community!  It appears that our engineering team has fully addressed this issue, and we value your time and cooperation. I hope everything goes well for you too! 

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• Rona
• October 03, 2023 19:27
• 0 votes

1. Community
2. Support Forum
3. Notification email not received

Hi there,    Welcome to Box Community and glad to help!    I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happ...

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• Rona
• October 03, 2023 19:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Incorrect Free Storage Space on My Account

Hi there,    Welcome to Box Community and glad to help!    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.   Let us know in this forum if you ...

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• Rona
• October 03, 2023 19:05
• 0 votes

1. Community
2. Support Forum
3. Storage shows as almost full, but it's not. Can you please fix the error?

Hi there,    Welcome to Box Community and glad to help!    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.   Let us know in this forum if you ...

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• Rona
• October 03, 2023 19:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Case #2938319: Content missing but no activity captured in User Activity report

Hi William,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 03, 2023 19:01
• 0 votes

1. Community
2. Support Forum
3. Need a Enhanced viewer for a file with options

Hi there,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• October 03, 2023 19:00
• 0 votes