Rona

1. Community
2. Support Forum
3. Bouced Back Document: What is happening

Hi Richard,  Welcome to Box Community and glad to help! Looks like you're working with Product Support regarding your Box Sign issue. Please keep an eye out and a member of our team will stay in to...

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• Rona
• September 27, 2023 18:45
• 0 votes

1. Community
2. Support Forum
3. Loading files and getting upgrade message

Hi Hans,  Welcome to Box Community and glad to help!  Can you attach a screenshot of your upgrade prompt? Also, are you uploading on your own folder or through a collaborated folder?  We'd love to ...

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• Rona
• September 27, 2023 18:01
• 0 votes

1. Community
2. Support Forum
3. Cannot upgrade.

Hi Shasta,  Welcome to Box Community and glad to help!  You may reach out to our Sales team using box.com/pricing and use Live Chat so we could help you upgrade your subscription.  Thanks for posti...

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• Rona
• September 27, 2023 17:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Not Clearing

Hi Juan,  Welcome to Box Community and glad to help!  It seems that you must reach out to your internal helpdesk team to address this issue.  Thanks for posting! 

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• Rona
• September 27, 2023 17:55
• 0 votes

1. Community
2. Support Forum
3. Admin Console is coming up with a blank page

Hi James,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 27, 2023 17:52
• 0 votes

1. Community
2. Support Forum
3. Add a file to an existing folder

Hi Sandra,  Welcome to Box Community and glad to help!  To add new files into your folder, please follow these steps:  In the All Files section, select the folder and click New + button in the upp...

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• Rona
• September 26, 2023 20:41
• 0 votes

1. Community
2. Support Forum
3. Empty trash

Hi Krzysiek,  Welcome to Box Community and glad to help!  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you ha...

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• Rona
• September 26, 2023 20:36
• 0 votes

1. Community
2. Support Forum
3. Unable to set a password when using google login

Hi Ana,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• September 26, 2023 20:34
• 0 votes

1. Community
2. Support Forum
3. Registro

Hi Rodrigo,  Welcome to Box Community and glad to help!  The email addresses that you mentioned are not blocked by Box. Meanwhile, you may run these troubleshooting steps for these affected users. ...

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• Rona
• September 26, 2023 20:33
• 0 votes

1. Community
2. Support Forum
3. Size difference between folder and files within folder

Hi Alister,  Welcome to Box Community and glad to help! Looks like you've already submitted a case with our Product Support team. Please keep an eye out and a member of our team will stay in touch....

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• Rona
• September 26, 2023 20:26
• 0 votes