Rona

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Recent activity by Rona Recent activity Votes
    1. Community
    2. Support Forum
    3. cannot log in

    Hi there,  Welcome to Box Community and glad to assist!  Could you answer the following:  The Operating System running in your mobile device.  Please attach a screenshot of your error.  We'd love...

    1. Community
    2. Support Forum
    3. Files Deleted in Windows File Explorer

    Hi Emily,  Welcome to Box Community and glad to assist!  Please log out and log in from Box Drive:  Navigate to the search menu by going to the system tray and clicking the Box icon. Alternativel...

    1. Community
    2. Support Forum
    3. Sign In Issues

    Hi Rodney, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

    1. Community
    2. Support Forum
    3. MFA reset

    Hi Minoru,  Welcome to Box Community and glad to assist!  To help reset your MFA, please contact Box Support and open a new ticket using the affected Box email.  We'd love to further assist! 

    1. Community
    2. Support Forum
    3. Folders and files deleted

    Hi Tim,  Welcome to Box Community and glad to assist!  Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual pl...

    1. Community
    2. Support Forum
    3. 2FA Reset

    Hi Drew,  Welcome to Box Community and glad to assist!  The user should contact Box Support directly in order to address his/her 2FA issue.  Thanks for posting! 

    1. Community
    2. Support Forum
    3. need assistance with the box acount

    Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

    1. Community
    2. Support Forum
    3. Changing my email

    Hi there,  Welcome to Box Community and glad to assist!  Here's the complete instructions to update your primary email address.  You can start by adding a secondary email:  Log in to box.com and n...

    1. Community
    2. Support Forum
    3. Inquiry About Box Plan for Salesforce Integration

    Hi Taniura,  Welcome to Box Community and glad to assist!  To answer your question(s), you can reach out to our Sales team via box.com/pricing.  Thanks for posting!  

    1. Community
    2. Support Forum
    3. Reactivating account - error message

    Hi Jonathan, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!