Rona

1. Community
2. Support Forum
3. Hi i will like to cancel my subscription

Hi Luis,  Welcome to Box Community and glad to help!  Upon checking you already have an ongoing case with our Cancellation team to end your Box Subscription. Please keep an eye to your existing cas...

• View comment
• Rona
• September 11, 2023 20:09
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box showing full even after deleting the files

Hi Toto, Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you happ...

• View comment
• Rona
• September 11, 2023 20:00
• 0 votes

1. Community
2. Support Forum
3. my phone number is changed recently

Hi there, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• September 11, 2023 19:59
• 0 votes

1. Community
2. Support Forum
3. 2FA SMS saying phone number invalid?

Hi Anthony, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• September 11, 2023 19:56
• 0 votes

1. Community
2. Support Forum
3. Files's restore

Hi Hikari, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• September 11, 2023 19:54
• 0 votes

1. Community
2. Support Forum
3. Data inaccuracy issues around user storage size, folder size, and file counts

Hi there, Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you hap...

• View comment
• Rona
• September 11, 2023 19:50
• 0 votes

1. Community
2. Support Forum
3. Data inaccuracy issues around user storage size, folder size, and file counts

Hi there, Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum if you hap...

• View comment
• Rona
• September 11, 2023 19:49
• 0 votes

1. Community
2. Support Forum
3. Unable to update or create password

Hi Lauren, Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

• View comment
• Rona
• September 08, 2023 22:13
• 0 votes

1. Community
2. Support Forum
3. Question on shareable links

Hi Joseph,  Welcome to Box Community and glad to help!  If the only purpose of your link is to obtain files from your colleagues. You can create a file request link, with this the recipients will o...

• View comment
• Rona
• September 08, 2023 22:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box folder disappeared - Owner left amazon

Hi Lily,  Welcome to Box Community and glad to help!  We can't guarantee the retrieval of your missing files especially when the owner is no longer active on Box. Meanwhile, since you mentioned tha...

• View comment
• Rona
• September 08, 2023 22:00
• Edited
• 0 votes