Rona

1. Community
2. Support Forum
3. The Quantity of used strage is wrong.

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• September 04, 2023 19:22
• 0 votes

1. Community
2. Support Forum
3. Incorrect Space Reported

Hi Saurabh,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once ge...

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• Rona
• September 04, 2023 19:20
• 0 votes

1. Community
2. Support Forum
3. Lost authenticator for box app

Hi there,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting! 

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• Rona
• September 04, 2023 19:16
• 0 votes

1. Community
2. Support Forum
3. Bestanden verwijderen

Hi,  Hi Helen,  Welcome to the Box Community, I'm happy to help! Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in...

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• Rona
• September 04, 2023 19:14
• 0 votes

1. Community
2. Support Forum
3. Upload doesn't work

Hi Steffen,  Welcome to Box Community and glad to help!  What's your error? You may grab a screenshot of the upload error and attach it in this post.  We'd love to further assist! 

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• Rona
• September 04, 2023 19:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cancellation of billing

Hi there,  Welcome to Box Community and glad to help!  It appears that you're still working with our Cancellation team through email. Please keep an eye out and we'll stay in touch.   Thanks for po...

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• Rona
• September 02, 2023 00:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. box no opening files

Hi Cindy,  Welcome to Box Community and glad to help!  In order to assist you, can we confirm these details?  Where are you opening your Box files, is it through the Box website or your local Box ...

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• Rona
• September 02, 2023 00:34
• 0 votes

1. Community
2. Support Forum
3. Hide or Move Shared Folders

Hi Daniel,  Welcome to Box Community and glad to help!  As of this writing, there's no feature that will allow you to hide your shared folders. Apologies for the limitation.  We'd appreciate if you...

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• Rona
• September 02, 2023 00:27
• 0 votes

1. Community
2. Support Forum
3. files do not open from desktop (box drive) when offline

Hi Tom,  Welcome to Box Community and glad to help!  You may try to reset your Box Drive manually:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. As...

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• Rona
• September 02, 2023 00:20
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to access to folder

Hi Alina,  Welcome to Box Community and glad to help!  Please contact your helpdesk team to help with your Box inquiry. As they will be the one to coordinate with our Product Support team if you ne...

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• Rona
• September 02, 2023 00:15
• 0 votes