Rona

1. Community
2. Support Forum
3. Storage Full with No Files

Hi Miguel,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get...

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• Rona
• August 25, 2023 17:32
• 0 votes

1. Community
2. Support Forum
3. Incorrect used storage

Hi there,  Welcome to Box Community!  Looks like you need to coordinate with your internal helpdesk team for assistance.  Thanks for posting! 

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• Rona
• August 25, 2023 17:30
• 0 votes

1. Community
2. Support Forum
3. Problem sharing file permissions

Hi there,  Welcome to Box Community and glad to help!  You may check if it's a browser specific issue and please run these troubleshooting steps:  Please ensure your web browser is the latest vers...

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• Rona
• August 25, 2023 16:23
• 0 votes

1. Community
2. Support Forum
3. Authenticator

Hi Pete,  Welcome to Box Community and glad to help!  We've created a new case and a member of our team will contact you through email, please keep an eye out.  Thanks for posting!

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• Rona
• August 25, 2023 15:09
• 0 votes

1. Community
2. Support Forum
3. Storage Space Amount Reported Wrong

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 25, 2023 15:08
• 0 votes

1. Community
2. Support Forum
3. Storage Full but isn't

Hi Ben,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get th...

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• Rona
• August 25, 2023 15:06
• 0 votes

1. Community
2. Support Forum
3. Turn off "acccepted the invitation" notifications

Hi Anais,  Welcome to Box Community and glad to help!  As of this writing, notifications for Collaboration invitation acceptances cannot be disabled. To know more, here's the complete list of email...

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• Rona
• August 25, 2023 15:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. no password reset mail

Hi there,  Welcome to Box Community and glad to help!  Please have the affected user to run these troubleshooting steps. Doing so will help address the user's issue in receiving a password reset li...

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• Rona
• August 24, 2023 21:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Changed Phone Number and Cannot Login

Hi Bryant,  Welcome to Box Community and glad to help!  Please be informed that for your password reset with Box. Your password reset link can only be sent through email and not via SMS.  Hope it h...

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• Rona
• August 24, 2023 21:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Rclone transfer check.

Hi there,  Welcome to Box Community and glad to help!  We are thrilled to share that the all new Box Developer Community site is live!  You may head over to forum.box.com to have our specialists to...

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• Rona
• August 24, 2023 21:02
• 0 votes