Rona

1. Community
2. Support Forum
3. Failed updates and can't access files in app on macOS ventura

Hi Chanel,  Welcome to Box Community and glad to help!  Please make sure that your Box Drive app is up to date: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Dr...

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• Rona
• August 17, 2023 19:13
• 0 votes

1. Community
2. Support Forum
3. print folder hierarchy in outline view

Hi Wayne,  Welcome to Box Community and glad to help!  Currently, we do not have this functionality that allows you to print your Box folder tree. Instead, you can only print individual files. Sorr...

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• Rona
• August 17, 2023 19:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box/Google Drive App disconnecting during edit on MAC -

Hi Becca,  Welcome to Box Community and glad to help!  You may try to use your incognito window and clear your browser's cache and cookies.  Also, please ensure your web browser is the latest versi...

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• Rona
• August 17, 2023 19:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. We are unable to open excel file it's showing trying to connect

Hi there,  Welcome to Box Community and glad to help!  It appears that you've already worked with a member of our team to address this issue.  Thanks for posting!  

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• Rona
• August 17, 2023 18:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. Office won't open

Hi Paul,  Welcome to Box Community and glad to help!  For more context and to help you isolate this issue. Can I ask the following?  Can I confirm your Box App's version?  Can you walk me through ...

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• Rona
• August 17, 2023 18:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage Capacity is incorrect

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 17, 2023 16:04
• 0 votes

1. Community
2. Support Forum
3. Collaborating on a document with Powerpoint online

Hi Alex,  Welcome to Box Community and glad to help! To be able to utilize concurrent editing for your PowerPoint files, you may enable coauthoring in Microsoft Office for Box.  For inquiries, plea...

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• Rona
• August 16, 2023 22:48
• 0 votes

1. Community
2. Support Forum
3. Windows ARM Support

Hi Jason,  Welcome to Box Community and glad to help!  As of this writing, there is no available update if Box Drive will soon be available for Windows ARM-based devices. Meanwhile, we'd still love...

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• Rona
• August 16, 2023 22:40
• Edited
• -1 votes

1. Community
2. Support Forum
3. Capture Media - Licence expired

Hi Adem,  Welcome to Box Community and glad to help!  Please be informed that we only support all versions Android OS that were released within the last three years. If you are experiencing issues,...

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• Rona
• August 16, 2023 22:22
• 0 votes

1. Community
2. Support Forum
3. Unable to upload file

Hi Dave,  Welcome to Box Community and glad to help! To help you address your upload error, here's the troubleshooting steps you should try:  Please ensure your web browser is the latest version o...

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• Rona
• August 16, 2023 21:14
• 0 votes