Rona

1. Community
2. Support Forum
3. BOX does not sync with Salesforce

  Hi Rocio,  Welcome to Box Community and glad to help! We've created a new case and a member of our team will contact you through email and please keep an eye out.  Thanks for posting! 

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• Rona
• August 16, 2023 14:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Google sheets files stuck Trying to reconnect.

Hi Michael,  Welcome to Box Community and glad to help!  To fix your error with Google Sheets, Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge Try clearin...

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• Rona
• August 16, 2023 14:34
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot use some new functions

Hi Naoko,  Welcome to Box Community and glad to help!  Please be informed that you must have a Box Business Plan account or higher to build a File Request form. Meanwhile, aren't you seeing the Box...

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• Rona
• August 16, 2023 14:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Adding Unmanaged User to Enterprise

Hi Kelly,  Welcome to Box Community and glad to help! Looks like you've managed to open a case for Product Support to address this issue. Please keep an eye out and we'll stay in touch.  Thanks for...

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• Rona
• August 15, 2023 22:46
• 0 votes

1. Community
2. Support Forum
3. problem with file

Hi Abramo,  Welcome to Box Community and glad to help! Looks like you will need to redo them for this file. As of this writing, there's no way we can track your file's recent activity with your cur...

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• Rona
• August 15, 2023 22:22
• Edited
• 0 votes

1. Community
2. Support Forum
3. External Box Needs To Be Internal Again

Hi Antonio,  Welcome to Box Community and glad to help! You will need to get an invite from your University (Box) Admin to be added internally. If you have an internal helpdesk team that manage you...

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• Rona
• August 15, 2023 22:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Files are not loading in Microsoft PPT Online or Google Slides

Hi Katie,  Welcome to Box Community and glad to help! Looks like you've managed to open a case for Product Support to address this issue. Please keep an eye out and we'll stay in touch.  Thanks for...

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• Rona
• August 15, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Files for Brad Michalec

Hi Gail,  Welcome to Box Community and glad to help! Looks like you've managed to open a case for Product Support to address this issue. Please keep an eye out and we'll stay in touch.  Thanks for ...

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• Rona
• August 15, 2023 21:57
• 0 votes

1. Community
2. Support Forum
3. Cancel my trial account

Hi there,  Welcome to Box Community and glad to help!  Please contact our cancellation team for assistance using cancel@box.com.  Thanks for posting!

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• Rona
• August 15, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Blank Screen when I login

Hi Robert, Welcome to Box Community and glad to help! Are you trying to log in through the Box website when you experienced blank screen? If yes, please try using your alternate browser and/or clea...

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• Rona
• August 15, 2023 21:21
• 0 votes