Rona

1. Community
2. Support Forum
3. Canceling account

Hi there,  Welcome to Box Community and glad to help! Looks like you're already working with a member of team to help address your cancellation request. We will stay in touch and please keep an eye...

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• Rona
• August 14, 2023 20:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Please fix storage capacity issue

Hi there,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get ...

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• Rona
• August 14, 2023 20:32
• 0 votes

1. Community
2. Support Forum
3. Uploading and Updating is not working

Hi there,  Welcome to Box Community and I'm here to help!  We are thrilled to share that the all new Box Developer Community site is live!  You may head over to forum.box.com to have our specialist...

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• Rona
• August 11, 2023 22:39
• 0 votes

1. Community
2. Support Forum
3. Can't edit online excel in Box

Hi Yalu,  Welcome to Box Community and glad to help!  What is your permission on this file you're trying to open using Excel Online? See here to make sure you have the correct edit permission for y...

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• Rona
• August 11, 2023 22:33
• Edited
• 0 votes

1. Community
2. Support Forum
3. Changes only through a browser

Hi Ales,  Welcome to Box Community!  To help address your Box issue, kindly reach out to your internal helpdesk team for assistance. And if you prefer to have a ticket opened, they will be the one ...

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• Rona
• August 11, 2023 22:12
• 0 votes

1. Community
2. Support Forum
3. New to Box APIs - evaluating Box CLI + others to get token must use JWT auth

Hi there,  Welcome to Box Community!  To help address your Box issue, kindly reach out to your internal helpdesk team for assistance. And if you prefer to have a ticket opened, they will be the one...

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• Rona
• August 11, 2023 22:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Issues with GDocs Reconnecting every 5 seconds

Hi Grace, Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 11, 2023 21:41
• 0 votes

1. Community
2. Support Forum
3. My Collections failed to load collections

Hi Ellen,  Welcome to Box Community and glad to help!  In order to fix this issue, can you run these basic troubleshooting steps?  Use your alternate browser and log in to the Box website.  Clear ...

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• Rona
• August 11, 2023 21:39
• 0 votes

1. Community
2. Support Forum
3. Can't find my files

Hi Angela,  Welcome to Box Community and glad to help!  Looks like you're already working with the Product Support team about this particular issue. Please keep an eye out and we'll stay in touch. ...

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• Rona
• August 11, 2023 21:35
• 0 votes

1. Community
2. Support Forum
3. add Favorite folder for all managed users

Hi Jennifer,  Welcome to Box Community and glad to help!  Each end users should be doing this in their existing folders using Collections. However, if an Admin is to do this, the Box Admin can use ...

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• Rona
• August 11, 2023 21:27
• Edited
• 0 votes