Rona

1. Community
2. Support Forum
3. Changes only through a browser

Hi Ales,  Welcome to Box Community!  To help address your Box issue, kindly reach out to your internal helpdesk team for assistance. And if you prefer to have a ticket opened, they will be the one ...

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• Rona
• August 11, 2023 22:12
• 0 votes

1. Community
2. Support Forum
3. New to Box APIs - evaluating Box CLI + others to get token must use JWT auth

Hi there,  Welcome to Box Community!  To help address your Box issue, kindly reach out to your internal helpdesk team for assistance. And if you prefer to have a ticket opened, they will be the one...

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• Rona
• August 11, 2023 22:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Issues with GDocs Reconnecting every 5 seconds

Hi Grace, Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 11, 2023 21:41
• 0 votes

1. Community
2. Support Forum
3. My Collections failed to load collections

Hi Ellen,  Welcome to Box Community and glad to help!  In order to fix this issue, can you run these basic troubleshooting steps?  Use your alternate browser and log in to the Box website.  Clear ...

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• Rona
• August 11, 2023 21:39
• 0 votes

1. Community
2. Support Forum
3. Can't find my files

Hi Angela,  Welcome to Box Community and glad to help!  Looks like you're already working with the Product Support team about this particular issue. Please keep an eye out and we'll stay in touch. ...

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• Rona
• August 11, 2023 21:35
• 0 votes

1. Community
2. Support Forum
3. add Favorite folder for all managed users

Hi Jennifer,  Welcome to Box Community and glad to help!  Each end users should be doing this in their existing folders using Collections. However, if an Admin is to do this, the Box Admin can use ...

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• Rona
• August 11, 2023 21:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2F Authenticate Issue

Hi Marcos, Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 11, 2023 21:14
• 0 votes

1. Community
2. Support Forum
3. hi My disc shows full even though it is not full

Hi Erdi,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once get t...

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• Rona
• August 11, 2023 21:09
• 0 votes

1. Community
2. Support Forum
3. Says my storage is full after deleting a lot

Hi Krystal,  Welcome to Box Community and I'm here to help! We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.  Let us know in this forum once ge...

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• Rona
• August 11, 2023 21:07
• 0 votes

1. Community
2. Support Forum
3. MFA Backup Codes

Hi Andrew,  Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 11, 2023 21:05
• 0 votes