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Issues with GDocs Reconnecting every 5 seconds

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Grace Roberts

Our staff are having an issue with Google Docs integration in Box. Every 5 seconds or so the Google document editing view is freezing (even when not actively making edits to the doc but just having open) and I get a 'Reconnecting' error message that only disappears when I refresh the page. The issue is the same between wifi networks, my hotspot, and in a few different browsers. I have logged in and out of Box, and cleared history, cookies and cache and still getting the same issue. I also noticed I cannot see the Box folder symbol at the top of the document - only the Google cloud icon. My system is Microsoft with Chrome browser but not sure of other staff.

Document before connection issue:

Trying to reconnect:

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2 comments

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  • Rona

    Hi Grace,

    Welcome to Box Community and happy to assist! 

    I have created a new case and a member of our team will contact you through email. Please keep an eye out. 

    Thanks for posting! 

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  • Grace Roberts

    Thank you Rona!

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