Rona

1. Community
2. Support Forum
3. can not create an account with an email used previously

Hi Danielle,  Welcome to Box Community!  Looks like you're already working with the Product Support team through email. Please keep an eye out and a member of our team will stay in touch.  Thanks f...

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• Rona
• August 09, 2023 21:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sign

Hi Callie,  Welcome to Box Community and glad to assist!  To utilize Box Sign, check if it's enabled:  In the left sidebar of the Admin Console, click Enterprise Settings. In the top bar, click Bo...

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• Rona
• August 09, 2023 21:39
• 0 votes

1. Community
2. Support Forum
3. Box drive kann auf Mac nicht installiert werden / Box drive fails to install on Mac

Hi Joern,  Welcome to Box Community and glad to assist!  Make sure that you've completed these steps to clean uninstall your Box Drive in your macOS. Meanwhile, to re-install Box Drive to its lates...

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• Rona
• August 09, 2023 21:35
• 0 votes

1. Community
2. Support Forum
3. I cannot login yo my. account

Hi there,  Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 09, 2023 19:07
• 0 votes

1. Community
2. Support Forum
3. Can't receive confirmation mail when linking personal email

Hi there,  Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 09, 2023 19:05
• 0 votes

1. Community
2. Support Forum
3. Cancel Business Account

Hi there,  Welcome to Box Community and glad to help!  For any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com.  Thanks for posting!   

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• Rona
• August 09, 2023 19:02
• 0 votes

1. Community
2. Support Forum
3. About administrator transfer in the Business Plus

Hi there,  Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 09, 2023 18:59
• 0 votes

1. Community
2. Support Forum
3. Not able to upgrade the plan

Hi there,  Welcome to Box Community and I'm glad to help!  You may get in touch with our Sales team to help with your upgrade. There are a couple of ways to get in touch with our Sales team: Submi...

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• Rona
• August 09, 2023 18:55
• 0 votes

1. Community
2. Support Forum
3. Need to reset my 2FA

Hi there,  Welcome to Box Community and happy to assist!  I have created a new case and a member of our team will contact you through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• August 09, 2023 18:37
• 0 votes

1. Community
2. Support Forum
3. Cancel Auto renew for next year

Hi there,  Welcome to Box Community and glad to assist!  Please get in touch with our Billing team regarding your payment inquiry using billing@box.com.    Thanks for posting! 

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• Rona
• August 09, 2023 18:14
• 0 votes