Rona

1. Community
2. Support Forum
3. Re-assign Licenses

Hi Braden, Good day! I opened a new ticket and our Product Support team will get in touch to further assist. Please keep an eye to your email. Have a nice day!

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• Rona
• May 02, 2023 14:45
• 0 votes

1. Community
2. Support Forum
3. Storage not reclaimed after deleting several files.

Hi Shoaib,  Welcome to Box Community and glad to assist!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging i...

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• Rona
• April 20, 2023 21:24
• 1 vote

1. Community
2. Support Forum
3. WebDAV is gone? Linux alternatives?

Hi Rodney,  Welcome to Box Community and glad to help!  It's true that Box has reported a maintenance on our WebDAV services and has been completed a few hours ago.  Additionally, our WebDAV server...

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• Rona
• March 23, 2023 00:13
• Edited
• 1 vote

1. Community
2. Support Forum
3. How do you speak to someone at Box?

Hi Linda,  Welcome to Box Community and glad to help!  Please be informed that our direct phone line is available for Premier and Platinum accounts. Otherwise, you can email or chat with an availab...

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• Rona
• March 17, 2023 22:11
• 1 vote

1. Community
2. Support Forum
3. Please disconnect my card with my account and also cancel my subscription immediately.

Hi Daniel,  Welcome to Box Community and I'm here to assist!  We regret to hear that you've already ended your subscription to Box. And in regards to your payment details and it's association to yo...

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• Rona
• March 07, 2023 22:11
• 1 vote

1. Community
2. Support Forum
3. Cannot create a new password

Hi Priscilla,  Welcome to Box Community!  If you haven't tried it yet kindly use the link app.box.com/reset to generate a new password reset link. As you receive the password reset email please cre...

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• Rona
• March 03, 2023 21:23
• 1 vote

1. Community
2. Support Forum
3. Tags have disappeared in Grid View

Hi David,  Welcome to Box Community!  I've opened a ticket regarding your inquiry and someone from Box Product Support team will get in touch through email. Please keep an eye to our email.  Thanks...

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• Rona
• February 15, 2023 22:00
• 1 vote

1. Community
2. Support Forum
3. Box users - override Bookmark permissions?

Hi Sean,  Welcome to Box Community!  To keep your collaborator's access in a certain folder. Please send your invite to the folder itself. Please keep in mind that if you invite them to the main fo...

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• Rona
• February 03, 2023 03:24
• Edited
• 1 vote

1. Community
2. Support Forum
3. BOX Drive issues

Hi there  Welcome to Box Community!  Would you mind taking these troubleshooting steps to fix your error: Restart your machine Manually reset Box Drive Exit Box Drive (if it is running). If nece...

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• Rona
• September 16, 2022 22:13
• 1 vote

1. Community
2. Support Forum
3. Space not reclaimed despite deleting files

Hi Sooji,  Welcome to Box Community!  We've ran a fix to ensure you've got the correct file counts in your Box account.You may check it on Account Settings>Storage used. Hope it helps! Let me know ...

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• Rona
• August 10, 2022 21:19
• 1 vote