Rona

1. Community
2. Support Forum
3. Can I switch between plans

Hi Kalpesh,  Welcome to Box Community and glad to assist!  We can guarantee that you can end your subscription at any point necessary. Meanwhile, to assist with your account upgrade:  Submit a con...

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• Rona
• August 02, 2023 17:55
• 0 votes

1. Community
2. Support Forum
3. Wrong Subcription paid

Hi Rosalie,  Welcome to Box Community and I'm here to assist!  For assistance, you may reach out directly to our Billing team using billing@box.com.  Thanks for posting! 

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• Rona
• August 02, 2023 17:51
• 0 votes

1. Community
2. Support Forum
3. I cannot register for payment.

Hi Youngmin,  Welcome to Box Community and glad to help!  Sorry to hear about the issue with your upgrade. Meanwhile, to assist with your account upgrade:  Submit a contact form at this page: http...

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• Rona
• August 02, 2023 17:49
• 0 votes

1. Community
2. Support Forum
3. This shared file or folder link has been removed message

Hi JJ,  Welcome to Box Community and I'm here to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the ...

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• Rona
• August 02, 2023 17:47
• Edited
• 0 votes

1. Community
2. Support Forum
3. Hi writing a request to authenticate my box account

Hi Cameron,  Welcome to Box Community and I'm here to assist!  Any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. We also offer a self-serve op...

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• Rona
• August 02, 2023 17:44
• 0 votes

1. Community
2. Support Forum
3. Cannot Upgrade Box

Hi Mark,  Welcome to Box Community and I'm glad to help!  To assist with your account upgrade:  Submit a contact form at this page: https://www.box.com/quote/ View package options and live chat s...

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• Rona
• August 02, 2023 17:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. My Cellphone was restored and now I can´t log in my account because 2nd step verification is needing

Hi Adriana,  Good day!  Please send him this link (https://support.box.com/hc/en-us/requests/new?ticket_form_id=360002479454&referrerPageUrl=https://support.box.com/hc/en-us/requests/new) instead. ...

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• Rona
• August 02, 2023 16:52
• 0 votes

1. Community
2. Support Forum
3. Passed file access

Hi there,  Welcome to Box Community and I'm here to help!  You may reach out to our Sales team (https://www.box.com/pricing)  to assist with your account upgrade. Additionally, Box reports is not r...

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• Rona
• August 01, 2023 23:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. No Box icon on MacBook Pro menu bar

Hi there,  Welcome to Box Community and glad to assist!  Glad to hear that you're up and running. In the future, let us know if you have inquiries and clarifications by posting in our Community for...

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• Rona
• August 01, 2023 23:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email no longer working, but i still have my phone number, is there a way to request for a password reset by authenticating via 2FA / OTP Code?

Hi there,  Welcome to Box Community and glad to assist!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

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• Rona
• August 01, 2023 23:05
• 0 votes