Rona

1. Community
2. Support Forum
3. Add user with an existing account

Hi Alex, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 10, 2025 19:44
• 0 votes

1. Community
2. Support Forum
3. Can't set password

Hi Kristin,  Welcome to Box Community and glad to assist!  Try to reset the password for your Box account, please follow this method: Visit https://app.box.com/reset and enter the email address as...

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• Rona
• February 10, 2025 19:40
• 0 votes

1. Community
2. Support Forum
3. Cannot share with external collaborators

Hi Chris, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 07, 2025 23:05
• 0 votes

1. Community
2. Support Forum
3. Unable to Access Shared File

Hi Rabia, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal help...

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• Rona
• February 07, 2025 22:34
• 0 votes

1. Community
2. Support Forum
3. Error in subscribing plan

Hi there,  Welcome to Box Community and glad to assist! If you're having trouble with your upgrade, please reach out to our Sales team: box.com/pricing. Thanks for posting! 

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• Rona
• February 07, 2025 22:33
• 0 votes

1. Community
2. Support Forum
3. Inviting Deactivated Users

Hi Sota,  Welcome to Box Community and glad to assist!  It appears that the user you are trying to invite in your file may have deleted their Box account. To address this issue, kindly inform the u...

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• Rona
• February 07, 2025 21:03
• 0 votes

1. Community
2. Support Forum
3. Need a copy of our contract

Hi Jackson,  Welcome to Box Community and glad to assist!  To get a copy of your contract with Box, please contact our Billing team. You can email billing@box.com or create a support ticket here.  ...

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• Rona
• February 07, 2025 19:22
• 0 votes

1. Community
2. Support Forum
3. Search in Box "Everywhere" - not working

Hi Ashley, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 07, 2025 19:08
• 0 votes

1. Community
2. Support Forum
3. Account Storage Limit

Hi Nicole,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. ...

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• Rona
• February 07, 2025 19:06
• 0 votes

1. Community
2. Support Forum
3. Two Factor Authentication - Reset

Hi Simon, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• February 06, 2025 22:13
• 0 votes